topic Re: Google Nest connection to a phone in Home Automation

Google Nest connection to a phone

paulejc — Tue, 14 Feb 2023 02:32:13 GMT

I have a new Google Nest thermostat. Because it was originally wired incorrectly, I had to have my phone delete the device, then I went through the setup process a second time, using correct wiring information. The Nest is working fine now, but only with manual control. I can't get my phone to "find" the device. I've tried everything listed in Google's articles on the subject, such as standing close to the thermostat when trying to connect my phone. My bluetooth is working properly. My WiFi is working properly. I can state that the device was "found" properly, on the first installation. It's the second installation that won't connect. Does anyone know why this is happening?

Re: Google Nest connection to a phone

paulejc — Tue, 14 Feb 2023 15:15:46 GMT

Today, I figured out what the problem was. This morning, the system appeared to be adjusting the temperature to something I had originally programmed the first time (before I realized the wiring was wrong, and therefore had to start the installation program a second time.) So, even though my phone was no longer connected to the thermostat, the thermostat seemed to have some prior instructions still embedded into it. Looking on the face plate of the thermostat, I was able to find a setting that allows the user to "delete the previous program", or something close to that phrasing. Once I did that, then tried the Google Nest set-up program again on my phone, the thermostat was able to connect to my phone. But, who would have known it was necessary to do that? The disappointing thing here is that none of the instructions or articles I've read about "why won't my thermostat connect to my phone" mention this specific problem. Another way this could have worked out is if I had been able to re-do the wiring diagram, while keeping the transmitter connected to the phone. It seems the only way to provide a new wiring diagram to the phone is to un-install the device, and start the setup process all over again.

Re: Google Nest connection to a phone

Markjosephp — Sun, 19 Feb 2023 18:25:39 GMT

Hello paulejc,

I'm sorry for the trouble this may have caused you by adding your Nest Thermostat to your phone, and I appreciate you posting and updating us on your efforts to address your concern and find a fix. But I wanted to ensure that everything is covered here. Please let us know if you have any other questions or concerns.

Regards,

Mark

Re: Google Nest connection to a phone

Markjosephp — Wed, 22 Feb 2023 19:26:17 GMT

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

Re: Google Nest connection to a phone

Muddi — Mon, 27 Feb 2023 06:57:09 GMT

Hi paulejc,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Muddi