topic Re: Have grouped lights changed? in Home Automation

Have grouped lights changed?

camaroz1985 — Thu, 12 Jan 2023 20:16:01 GMT

We have many smart lights linked to our house either from Phillips Hue or Lutron Caseta. For instance the living room has 8 lights, 2 table lights, 2 fan lights, 4 recessed lights. The lights are labeled “Living Room Recessed Light 1”, “Living Room Recessed Light 2”, and so on. We used to be able to say “Turn on Living Room Recessed Lights” and only those 4 lights would be controlled. If we said “Turn on Living Room lights” all 8 lights would be controlled. Recently all 8 lights respond no matter what you say. Has something changed? Do I need to make separate rooms for each group of lights?

Re: Have grouped lights changed?

Juni — Tue, 17 Jan 2023 21:36:26 GMT

Hi camaroz1985,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. Which Nest speaker/display do you own? Your suggestion is another workaround. Before you do that, you can try to do a sequential reboot. First, unplug your Nest speakers/ displays for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.

Let me know how it goes.

Regards,

Juni

Re: Have grouped lights changed?

Juni — Fri, 20 Jan 2023 22:00:43 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Have grouped lights changed?

Juni — Sat, 21 Jan 2023 22:23:20 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

Re: Have grouped lights changed?

camaroz1985 — Sun, 22 Jan 2023 00:03:54 GMT

We have a Nest Hub Max, standard Hub, and a bunch of minis (7 I think). I tried to reset the Max and the the Wi-Fi and it is still behaving the same. Do I need to reset all at the same time, or should I go through and restart them one by one?

Re: Have grouped lights changed?

Juni — Fri, 27 Jan 2023 21:32:42 GMT

Hi camaroz1985,

Thanks for trying that. Sorry that you are still experiencing the issue. Yes, let's go ahead and unlink and relink the lights, then observe if this will make any difference. Check the steps below on how to do it.

Unlink:

Make sure your mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
Open the Google Home app .
Tap account (your initial or your profile picture).
Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon choose another account or Add another account .
Select Assistant Settings Home Control.
Under Linked services, tap the home automation partner Unlink account Unlink.

Relink:

Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
Open the Google Home app .
Tap account (the customer’s initial or their profile picture).
Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon choose another account or Add another account .
Select Assistant Settings Home Control.
Tap the Search box, type the name of the Home Automation partner then link the account.
Note: If the home automation account is listed under Linked Services, tap “Reconnect account” then follow the on-screen instructions.

Check this link for more information.

Hope this helps.

Best,

Juni

Re: Have grouped lights changed?

Princesss — Tue, 31 Jan 2023 01:49:26 GMT

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Have grouped lights changed?

camaroz1985 — Tue, 31 Jan 2023 23:01:00 GMT

I tried unlinking the Hue connection and reconnecting it. Still seems hit or miss. I can turn on “Table” lights and “Fan” lights independently, but “Recessed” lights turn on all the lights in the room. Also turning off any light turns them all off.

Re: Have grouped lights changed?

Princesss — Tue, 21 Feb 2023 05:25:51 GMT

Hi camaroz1985,

We're sorry for the late response. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Have grouped lights changed?

Princesss — Fri, 24 Feb 2023 05:31:27 GMT

Hi camaroz1985,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

Re: Have grouped lights changed?

Azarco — Mon, 27 Feb 2023 21:42:25 GMT

Hello there,

It's us again. We don't want to be a nudge but we'd like to check if you still need our help with controlling your lights. If so, please fill out the form above.

Thanks,
Alex

Re: Have grouped lights changed?

camaroz1985 — Mon, 27 Feb 2023 21:54:59 GMT

Yes I do. I have filled out the form.

Re: Have grouped lights changed?

Azarco — Mon, 27 Feb 2023 23:48:04 GMT

Hey camaroz1985,

I checked our system and we haven't received the form that you submitted. Did you use the same email that with the one you use in the Community?

Regards,
Alex

Re: Have grouped lights changed?

camaroz1985 — Wed, 01 Mar 2023 19:40:55 GMT

I submitted again.

Re: Have grouped lights changed?

Azarco — Wed, 01 Mar 2023 20:49:08 GMT

Hello camaroz1985,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Best,
Alex