topic Re: Bulbs constantly register as "offline", in Home Automation

Bulbs constantly register as "offline",

RavenclawRunn3r — Mon, 27 Feb 2023 04:04:16 GMT

We've used smart bulbs for over a year now, and occasionally we have issues with the bulbs losing connection. Usually they eventually fix themselves, but lately it has been occurring more often. Today, for example, a few bulbs stopped responding, then a few more, then 15 bulbs weren't responding. We have a mix of Sengled and C by GE bulbs. Our internet speed is 240Mbps (I just tested it). Any ideas?

Re: Bulbs constantly register as "offline",

LovelyM — Wed, 01 Mar 2023 21:55:16 GMT

Hello RavenclawRunn3r,

Thanks for reaching out. We'd love to help.

A few questions: are these light bulbs setup in the Google Home app or in the Cync app? Were there any recent changes to your network or devices? What troubleshooting steps have you tried?

Please ask your Google Home, "Hey Google, sync my lights." You can also rename your light bulbs to see if that helps. Here are the steps: open the Google Home app > Touch and hold your light icon > Choose Settings > Name > Edit the name > Save.

Let me know how it goes.

Cheers,
Lovely

Re: Bulbs constantly register as "offline",

LovelyM — Sat, 04 Mar 2023 22:19:42 GMT

Hey RavenclawRunn3r,

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Best,
Lovely

Re: Bulbs constantly register as "offline",

Azarco — Sun, 05 Mar 2023 22:24:43 GMT

Hi there,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.

Regards,
Alex