topic Re: Google Home and Phillips Hue Matter in Home Automation

Google Home and Phillips Hue Matter

fabnapp — Thu, 22 Dec 2022 18:20:41 GMT

I have two Hue bridges running the official Matter preview firmware. They connect fine with Apple Home via Matter using the 11 digit code the Hue app generates

With my Google Home Matter system using the add devices/matter/code method they refuse to connect. I tried both the 11 digit code from the Hue app and the "pairing mode" code that Apple Home App can generate. Other Matter devices I am able to control using Google home

My setup consists of

Nest Hub2 (on preview)

Nest Hub1 (on preview)

Apple TV 4K (with thread)

iPad OS 16.2

Android 12/November

Google Home 2.62 (preview)

Anybody got this to work?

Google guys, should it work?

Re: Google Home and Phillips Hue Matter

Mlabrador — Mon, 26 Dec 2022 19:58:07 GMT

Hi fabnapp,

Thanks for posting in the community and apologies for the late response. A quick question: what other devices are connected on your Hue bridge?

Best,

Nikki

Re: Google Home and Phillips Hue Matter

fabnapp — Mon, 26 Dec 2022 20:06:25 GMT

The two Hue bridges talk to an Apple-Home Matter system whose main controller is an Apple TV4k

It has about 30 Lightbulbs and a couple of sensors

The classic method of linking Hue bridges to a Google Home is inferior since you can only have one bridge. Matter (like Homekit) can control several

Re: Google Home and Phillips Hue Matter

Mlabrador — Mon, 26 Dec 2022 22:57:42 GMT

Hi fabnapp,

Thanks for the details. Would like to know what is the exact make and model of your Nest devices? Also, could you provide what firmware it is?

Best,

Nikki

Re: Google Home and Phillips Hue Matter

fabnapp — Sun, 01 Jan 2023 09:41:10 GMT

sure,

Nest Hub 2nd Gen

Systemfirmware: 324896

Cast-Firmware: 1.56.324896

Nest Hub 1st Gen

Firmwareversion des Systems: 8.20220713.2.194059

Cast-Firmwareversion: 1.63.324740

Re: Google Home and Phillips Hue Matter

kptn — Sun, 01 Jan 2023 09:35:53 GMT

I've been trying as well and haven't had any luck. Running the preview firmware build on the Hue Bridge, and trying to use the pairing code generated in the app. I just get the message saying "Something went wrong".

The Home app will sometimes detect the "Matter Device" when I go to add it, but it still won't connect when I input the pairing code.

Re: Google Home and Phillips Hue Matter

Silentur — Mon, 02 Jan 2023 20:25:32 GMT

I have the same Problem. Google Home always erroring with "Something went wrong". Matter device is sometimes detected by Google Home but now always.

My Setup:

Nest Hub 2nd Gen

Softwareversion: 47.9.4.447810048

Chromecast-Firmwareversion: 1.56.324896

Google Home App (on Pixel 7 Pro)

Version 2.62.80.2

Google Play Services

Version 22.49.13 (190400-493924051)

Re: Google Home and Phillips Hue Matter

Azarco — Thu, 26 Jan 2023 21:12:35 GMT

Hello folks,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information and let us know once you're done.

Best,

Alex

Re: Google Home and Phillips Hue Matter

Azarco — Sun, 29 Jan 2023 22:06:40 GMT

Hey all,

fabnapp, we received your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Silentur and kptn, we'd like to check if you're able to fill out the form.

Regards,

Alex

Re: Google Home and Phillips Hue Matter

Azarco — Wed, 01 Feb 2023 22:20:27 GMT

Hi Silentur and kptn,

Have you had the chance to fill out the form above? Let us know by updating the thread so that we can further help you.

Thanks,

Alex

Re: Google Home and Phillips Hue Matter

kptn — Thu, 02 Feb 2023 06:28:41 GMT

Yep just filled in the form.

Re: Google Home and Phillips Hue Matter

fabnapp — Thu, 02 Feb 2023 07:05:15 GMT

Please Google guys take this more serious. Hue Matter works perfectly fine with Apple Home so pointing at Phillips does not solve this case

Re: Google Home and Phillips Hue Matter

Princesss — Tue, 07 Feb 2023 00:26:55 GMT

Hi kptn,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess

Re: Google Home and Phillips Hue Matter

Princesss — Fri, 10 Feb 2023 00:29:03 GMT

Hi kptn,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.

Best,

Princess

Re: Google Home and Phillips Hue Matter

fabnapp — Fri, 10 Feb 2023 07:27:23 GMT

As Hue bridges that work over matter with Apple home still don't work with Google home, the issue is still open

Re: Google Home and Phillips Hue Matter

kptn — Fri, 10 Feb 2023 11:22:26 GMT

Hi Princess,

Sorry the issue is not resolved. All I got was a link to hue's matter page which is what I followed before I posted on here.

Re: Google Home and Phillips Hue Matter

Princesss — Thu, 02 Mar 2023 00:30:57 GMT

Hi everyone,

Chiming in-- are there any other person here who has not been assisted via email? Let us know, otherwise we'll be locking the thread shortly.

Best,

Princess

Re: Google Home and Phillips Hue Matter

Juni — Fri, 10 Mar 2023 17:58:08 GMT

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.

Thanks,

Juni

Re: Google Home and Phillips Hue Matter

Dan_A — Sat, 11 Mar 2023 18:21:57 GMT

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan

Re: Google Home and Phillips Hue Matter

fabnapp — Sat, 11 Mar 2023 18:42:04 GMT

Please only lock anything AFTER somebody posts "it is fixed, thanks Google, you are the best" not just because Nobody posts anything as the status of this did not change from Googles end. Tks