topic Re: Google nest connection issues in Home Automation

Google nest connection issues

Paul8Brunyee — Wed, 22 Feb 2023 02:10:48 GMT

Hopefully there is someone out there that can help me. I have 3 Google Nests. One is where the router and NBN box is located. It has a solid white light. The second is some 21 meters away, connected ethernet cable. The third is some 38 meters away, once again connected by cable. Both are flashing yellow/orange. They both don't have the solid white light like the first. I have unplugged both and set both. How do I get the other two connected.

Re: Google nest connection issues

Spaghetti69 — Wed, 22 Feb 2023 04:01:12 GMT

Is this Google wifi, nest wifi, or nest wifi pro?

Is this the first setup, or have they become disconnected?

Re: Google nest connection issues

Paul8Brunyee — Thu, 23 Feb 2023 01:49:44 GMT

Its Google wifi. I've unpluged them, I've rebooted them. I've done everything I can. Ive also turned off the router and modem. Still nothing.

Re: Google nest connection issues

LovelyM — Wed, 01 Mar 2023 17:12:31 GMT

Hi folks,

Appreciate the assistance here, @Spaghetti69.

@Paul8Brunyee, thanks for reaching out and sorry for this experience. A few questions: was this set up working before? Is there an internet connection when you use the Ethernet cable connected to your second and third points to a computer or laptop?

Make sure to connect the cables securely to the WAN port of the devices once you confirm that there's an internet connection from them. If the flashing orange light still persists, perform a factory reset on the devices and set them up again.

Let me know how it goes.

Best,
Lovely

Re: Google nest connection issues

Paul8Brunyee — Thu, 02 Mar 2023 00:52:21 GMT

The devices were working before, there is an Ethernet cable connected from my computer to the second and third ports. They are connected to the WAN ports. I keep unplugging them and doing a factory reset. Plug in again, wait and only get the orange colour.

Its very frustrating. Short of replacing all the cabling , which would be very hard to do, I don't know what else can be done.

Paul

Re: Google nest connection issues

LovelyM — Tue, 07 Mar 2023 20:42:07 GMT

Hello Paul8Brunyee,

Your Google Wifi points are still not getting any internet connection from the main router since they're showing an orange light status. I suggest setting up the access points right next to the main one; if they get connected successfully, then the issue is really with the cables. I know this is going to be a struggle for you; however, replacing the cables might be the only way we can get the devices up and running.

Cheers,
Lovely

Re: Google nest connection issues

LovelyM — Fri, 10 Mar 2023 20:53:34 GMT

Hey Paul8Brunyee,

I'm checking in to see if you still need help. Don't hesitate to tell me if you have other questions or concerns. I want to make sure you're all good now.

Regards,
Lovely

Re: Google nest connection issues

LovelyM — Sat, 11 Mar 2023 20:56:55 GMT

Hi again Paul8Brunyee,

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks,
Lovely