topic Re: Unable to control lights when I could before in Home Automation

Unable to control lights when I could before

Mjm1946 — Tue, 28 Feb 2023 17:16:06 GMT

My nest does not understand the simple command to turn lights on or off... When it did before! Have rebooted.. But the answer is I don't understand!

Re: Unable to control lights when I could before

MplsCustomer — Tue, 28 Feb 2023 17:18:30 GMT

This is NOT happening to us (we don't control lights), but these 4 threads seem related:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/google-home-no-longer-able-to-turn-off-my-smart-lights/td-p/369907

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Home-mini-can-t-turn-my-lights/td-p/369849

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/voice-activated-light-suddenly-stopped-working/td-p/369899

https://www.googlenestcommunity.com/t5/Home-Automation/Problem-with-google-assistant/td-p/369938

Re: Unable to control lights when I could before

JillG — Tue, 28 Feb 2023 19:25:19 GMT

Hi @Mjm1946

There is a currently known issue and our Community team is recommending you try later.

Hoping for a quick resolve for you and am hearing some are reporting this is now working for them.

Jill

Re: Unable to control lights when I could before

LovelyM — Fri, 03 Mar 2023 20:16:52 GMT

Hello everyone,

Thanks for posting.

@MplsCustomer, @JillG, many thanks for your help here.

We appreciate your report about this issue, @Mjm1946. I believe our team already got this resolved, but I want to confirm that this is already sorted out on your end. Let me know if you're still experiencing any difficulties so I can be of assistance.

Best,
Lovely

Re: Unable to control lights when I could before

Azarco — Tue, 07 Mar 2023 20:10:15 GMT

Hey Mjm1946,

We wanted to follow up and see if you are still in need of any help. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Regards,
Alex

Re: Unable to control lights when I could before

Azarco — Wed, 08 Mar 2023 21:12:19 GMT

Hi there,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.

Thanks,
Alex