topic Re: Deleted and wont reconnect in Home Automation

Deleted and wont reconnect

Shay478 — Thu, 09 Mar 2023 02:24:30 GMT

Changed my wifi password and the doorbell went offline. I thoigh by deleting thr doorbell and reconnecting I could get it back online. I have tried resetting abs it still won't connect to my googlw home account. Help !

Re: Deleted and wont reconnect

MplsCustomer — Thu, 09 Mar 2023 17:34:21 GMT

@Shay478

Did you perform a "factory reset"? On the newer doorbells you have to press the reset button for at least 12 seconds.

https://support.google.com/googlenest/answer/9223711?hl=en

Re: Deleted and wont reconnect

Shay478 — Thu, 09 Mar 2023 18:44:12 GMT

Yes I have tried the reser already

Re: Deleted and wont reconnect

MplsCustomer — Thu, 09 Mar 2023 19:37:44 GMT

@Shay478

What happens when you try to reinstall your doorbell in the Google Nest app or Google Home app? (I don't know which doorbell you have.)

Re: Deleted and wont reconnect

Shay478 — Thu, 09 Mar 2023 19:45:28 GMT

I have the doorbell so I try to reinstall 6p the home app. And it keeps telling me to get closer to the device and make sure they are on the same wifi

Re: Deleted and wont reconnect

MplsCustomer — Thu, 09 Mar 2023 19:59:51 GMT

@Shay478

I'm just another Google Nest customer, but that seems like how the doorbell would behave if it had NOT been factory reset and still has the old Wi-Fi settings, making it impossible to reach on your new Wi-Fi network (new because it has a new password).

You may have done this already, but did you press the reset pin for at least 12 seconds until the LED status light turned a steady solid yellow and you heard a confirmation tone? (It seems many customers report difficulty in getting cameras and doorbells to actually reset.)

Re: Deleted and wont reconnect

Shay478 — Thu, 09 Mar 2023 20:36:35 GMT

Yes I have done all of those things even Uninstalled and reinstalled the home app Still nothing

Re: Deleted and wont reconnect

MplsCustomer — Thu, 09 Mar 2023 20:49:58 GMT

@Shay478

I'm out of ideas. You could try contacting Support using the link below, clicking "Next step" on the "Resources" page to skip researching the help links to get to the phone call or chat contact options:

https://support.google.com/googlenest/gethelp

Re: Deleted and wont reconnect

Shay478 — Thu, 09 Mar 2023 21:06:54 GMT

Thank you

Re: Deleted and wont reconnect

Brad — Fri, 24 Mar 2023 16:04:00 GMT

Hi there,

I wanted to pop in and see how things are going. Thank you for all of your troubleshooting you've done here, MplsCustomer. I appreciate your help. I would also agree that it may be best to reach out to support for further assistance.

Best regards,

Brad

Re: Deleted and wont reconnect

Muddi — Wed, 29 Mar 2023 10:27:36 GMT

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

Re: Deleted and wont reconnect

Muddi — Thu, 30 Mar 2023 10:38:40 GMT

Hey everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Muddi