topic Re: JBL Link 10 Pairing Issues in Home Automation

JBL Link 10 Pairing Issues

Ambin — Mon, 27 Feb 2023 09:34:25 GMT

Just wondering if anyone could help me? I have a JBL

Speaker that was working brilliant until changed my WiFi and now I can't get it to connect to the new one. It just keeps asking for my region after i select my country it keeps coming back to the region selection screen.

another is it does not list the wifi selection i should be connecting with. Please help. TIA

Re: JBL Link 10 Pairing Issues

Juni — Sat, 04 Mar 2023 21:01:33 GMT

Hi Ambin

Thanks for posting here in the Google Nest Community.

It seems like this is isolated to iPhone devices only. Could you both try to use an Android phone to set up your devices and let us know if it will make a difference?

I look forward to your response.

Thanks,

Juni

Re: JBL Link 10 Pairing Issues

Ambin — Sat, 04 Mar 2023 23:54:19 GMT

Hi. Thanks for your reply. However, i was able to used it before with the same iPhone unit. This trouble came when I changed my ISP that’s the the time I cannot pair my phone to the speaker. I hope there’s still a way this could be addressed. Regards

Re: JBL Link 10 Pairing Issues

Juni — Tue, 07 Mar 2023 21:16:22 GMT

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Juni

Re: JBL Link 10 Pairing Issues

Ambin — Tue, 07 Mar 2023 22:17:34 GMT

Hello. Still I can’t pair it with my phone. The speaker can’t detect my wifi in which it’s supposed to be connected.

Re: JBL Link 10 Pairing Issues

Muddi — Wed, 08 Mar 2023 06:06:05 GMT

Hi Ambin,

Chiming in, have you tried using a different phone? Also, please make sure that the Google Home app on your device is updated.

Cheers,

Muddi

Re: JBL Link 10 Pairing Issues

Ambin — Wed, 08 Mar 2023 06:07:44 GMT

Hi. No I haven’t tried yet since I don’t have extra phone. Yes my app is updated. Thanks

Re: JBL Link 10 Pairing Issues

Muddi — Wed, 08 Mar 2023 06:32:22 GMT

Hey Ambin,

Let's go ahead and try resetting your device. This will help to refresh the settings on your speaker. To reset it, press and hold the mute button for about 15 seconds or until the speaker turns off. Once done, check if you will still have the same issue.

Cheers,

Muddi

Re: JBL Link 10 Pairing Issues

Ambin — Wed, 08 Mar 2023 08:08:27 GMT

Hi Muddi. Okay will do as instructed. But i tried resetting the speaker via the small whole with a pin. But will try your advise. Thanks

Re: JBL Link 10 Pairing Issues

LovelyM — Wed, 08 Mar 2023 16:36:34 GMT

Hello there,

Appreciate your help here, Muddi.

@Ambin, I'll be waiting for your update. Let me know if Muddi's suggestion resolves your issue or not.

Kind regards,
Lovely

Re: JBL Link 10 Pairing Issues

Ambin — Thu, 09 Mar 2023 05:57:38 GMT

Mabuhay from the Philippines!, yes!, i was able to pair my speaker to my iPhone yesterday. Thanks for the support. Regards!

Re: JBL Link 10 Pairing Issues

LovelyM — Thu, 09 Mar 2023 17:38:05 GMT

Hi Ambin,

No biggie! I'm glad you've got your iPhone connected to your speaker now. Let me know if you still have questions or concerns; otherwise, I'll be locking this thread after 24 hours.

Best,
Lovely

Re: JBL Link 10 Pairing Issues

Ambin — Thu, 09 Mar 2023 22:23:07 GMT

Hello. Nothing more for now. Thanks again!

Re: JBL Link 10 Pairing Issues

LovelyM — Thu, 09 Mar 2023 23:04:55 GMT

Hey Ambin,

Great! It looks like we can consider this one complete, so I will lock the thread in a few.

Many thanks,
Lovely