topic Re: Speaker not recognising my voice in Home Automation

Speaker not recognising my voice

mp36458 — Fri, 10 Mar 2023 19:56:27 GMT

Hi everyone my speaker worked perfectly since I have had it but now I cant get it to respond to my voice commands at all. I can connect it through my phone but it will not respond to my voice and have tried several times to reset my voice. I would really like it to work again. Any ideas?

Re: Speaker not recognising my voice

LovelyM — Wed, 15 Mar 2023 23:32:22 GMT

Hello mp36458,

Thanks for reaching out. We'd love to help.

A few questions: what Google Home or Nest device do you have? When did it stop recognizing your commands? Have you tried some troubleshooting steps to fix this?

Please make sure that your Google Home or Nest speaker is not on mute. Resetting it to factory defaults and setting it up again might also help. You can also check if it still hears your commands. Here's how: open the Google Home app > Select your Account icon at the top right > Choose My Activity > Scroll down and you should see your recent voice commands to the device.

Keep me in the loop.

Best,
Lovely

Re: Speaker not recognising my voice

mp36458 — Fri, 17 Mar 2023 09:28:17 GMT

hi It’s a Google Speaker it’s not on mute and I’ve tried all the diagnostics advised on the Google home app including resetting to default/factory settings. The app recognises my voice and therefore turns on my lamp via the Hive smart plug but I can’t use it without logging into the app. I’ve also retrained my voice several times

Re: Speaker not recognising my voice

Muddi — Tue, 21 Mar 2023 04:13:12 GMT

Hi mp36458,

Chiming in, have you tried the steps provided @LovelyM? Please tap and hold a finger on the touch surface of the speaker for approximately 3 seconds to check if the LEDs respond to long press.

Keep us posted.

Cheers,

Muddi

Re: Speaker not recognising my voice

mp36458 — Tue, 21 Mar 2023 08:05:48 GMT

Yes this works and the lights appear but still doesn’t recognise any voice commands

Re: Speaker not recognising my voice

Muddi — Wed, 22 Mar 2023 06:57:06 GMT

Hey mp36458,

Thanks for trying. Could you tell us when and where you purchase your device?

Cheers,

Muddi

Re: Speaker not recognising my voice

mp36458 — Wed, 22 Mar 2023 08:17:19 GMT

The device was purchased I believe in Argos approximately 4 years ago

Re: Speaker not recognising my voice

Princesss — Tue, 28 Mar 2023 17:58:47 GMT

Hi mp36458,

Thanks for the info. I really wish we can do something about this, however, we can only replace the device if it is within 1 year from the date you purchase it. For more info about its warranty, you can check this link: https://goo.gle/37W2kAE

Best,

Princess

Re: Speaker not recognising my voice

Princesss — Fri, 31 Mar 2023 16:10:47 GMT

Hi mp36458,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Speaker not recognising my voice

Princesss — Sat, 01 Apr 2023 14:53:54 GMT

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.

Best,

Princess