topic Re: Can't add google battery nest cam to google home in Home Automation

Can't add google battery nest cam to google home

NickiW — Fri, 10 Mar 2023 21:32:44 GMT

I have 2 nest cams. I got a new modem. One camera connected to the new wifi straight away. The second battery cam will not connect through Google Home. I have restarted the net, done a hard restart on the camera and turned my phone off and on since im adding it through the app on the phone. I also removed the device from google home initially as it wouldn't connect so I thought freshly re adding it would solve the issue.

There is a green light on the cam so I know the cam isn't broken. Any other suggestions? Driving me crazy!

Re: Can't add google battery nest cam to google home

EmersonB — Sat, 18 Mar 2023 21:33:32 GMT

Hi NickiW,

Thanks for reaching out here in the Community. To confirm, have you tried to reset it to the factory default? If not, then I would suggest you follow the steps below.

1. Locate the reset button on the back of the camera.

Tip: The reset button on the Nest Cam (battery) is located on the back of the camera head.

2. Press and hold the button:

At 10 seconds, the status light will flash yellow four times, and you’ll hear a countdown tone.
At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.

3. Release the button. Your camera will restore to its factory settings.

4. After the factory reset, your camera will appear as “Offline” in the app until you remove it.

To remove it from the app, open the app, tap on the device, then tap Settings> Remove device > Confirm.

5. Hit this link for more information.

Regards,

Emerson

Re: Can't add google battery nest cam to google home

EmersonB — Tue, 21 Mar 2023 21:49:22 GMT

Hello NickiW,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Best,
Emerson

Re: Can't add google battery nest cam to google home

EmersonB — Wed, 22 Mar 2023 22:08:57 GMT

Hey NickiW,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson