topic Re: Geeni will not connect in Home Automation

Geeni will not connect

Cecistar — Thu, 16 Mar 2023 03:36:03 GMT

Yesterday all my geeni products stop being seen by Google. In the Geeni app all devices respond as they should but within Google home it refuses to connect. I've removed everything. Uninstaller reinstalled, cleared caches. Nothing works.

Re: Geeni will not connect

volfaninaf — Thu, 23 Mar 2023 13:49:43 GMT

I had that issue but resolved it by changing my password in Geeni. Unlinked the account in Home and then linked account again. Hope this helps.

Re: Geeni will not connect

LovelyM — Thu, 30 Mar 2023 19:02:42 GMT

Hello everyone,

Thanks for providing helpful tips, @volfaninaf.

@Cecistar, I want to check if you've tried the steps that work for volfaninaf. Don't hesitate to let me know if you still need additional help.

Cheers,
Lovely

Re: Geeni will not connect

Cecistar — Fri, 31 Mar 2023 02:48:54 GMT

It did not help. I had to basically remove all the geenie products from Google and geenie and then add them back. As I have a dozen variations lights and plugs it was quite the hassle.

Re: Geeni will not connect

LovelyM — Fri, 31 Mar 2023 15:19:19 GMT

Hi Cecistar,

Thanks for the update and I'm sorry for this experience. We'll take your work as feedback so we can provide a much simpler solution in the future. Are the Geeni devices working with Google Home now after getting them removed and re-added?

Best,
Lovely

Re: Geeni will not connect

LovelyM — Tue, 04 Apr 2023 23:08:13 GMT

Hey Cecistar,

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Thanks,
Lovely

Re: Geeni will not connect

LovelyM — Thu, 06 Apr 2023 16:39:36 GMT

Hello again Cecistar,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Kind regards,
Lovely