topic Re: Geeni saying it cant be reached in Home Automation

Geeni saying it cant be reached

Jrod8933 — Wed, 15 Mar 2023 04:49:25 GMT

It says geeni is unavailable then it shows them in the Google home online then when I click on it turns it on the it goes to unavailable.Then Google nest says unavailable I have already unlinked and relinked geeni and it still.doing it. This is getting annoying it works for a few weeks then it does the same thing all over again. Please fix issue

Re: Geeni saying it cant be reached

LovelyM — Wed, 22 Mar 2023 18:21:00 GMT

Hey Jrod8933,

Thanks for visiting the Community.

Kindly try renaming the Geeni smart devices in the Geeni app. Once done, link it back to the Google Home app and ask your Google Home device, "Hey Google, sync my devices."

Let me know how it goes.

Regards,
Lovely

Re: Geeni saying it cant be reached

LovelyM — Sat, 25 Mar 2023 18:30:04 GMT

Hello Jrod8933,

Chiming in — how's it going? Still need our help?

Best,
Lovely

Re: Geeni saying it cant be reached

Jrod8933 — Sat, 25 Mar 2023 19:32:32 GMT

It disconnects then hours go by and they reconnect by themselves

Re: Geeni saying it cant be reached

Muddi — Wed, 29 Mar 2023 10:17:12 GMT

Hi Jrod8933,

Chiming in, looks like an issue with the connection between the two apps. To confirm, have you tried the steps provided by @LovelyM?

Cheers,

Muddi

Re: Geeni saying it cant be reached

Muddi — Sun, 02 Apr 2023 06:41:52 GMT

Hey Jrod8933,

I don't want to be a nudge but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.

Cheers,

Muddi

Re: Geeni saying it cant be reached

Muddi — Tue, 04 Apr 2023 05:54:55 GMT

Hi there,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi