topic Re: Connection unknown in Home Automation

Connection unknown

The_Stranger — Fri, 24 Mar 2023 12:08:59 GMT

I have 1 account, my Wi-Fi was down for a bit (has been before a few times) however, this time nothing would connect, it’s worked fine before flawlessly but now I am unable to get 3 of the devices I need (2 of them are SUPPOSED to be part of an automation) to work, I’ve closed and reopened the app on my phone (iPhone) and unplugged the display hub but still have the same issue. Any assistance is appreciated. Thank you

Re: Connection unknown

LovelyM — Tue, 28 Mar 2023 16:51:22 GMT

Hello The_Stranger,

Thanks for reaching out to the Community. We'd love to help.

Kindly answer the following: what devices are you having issues with? What's the message you're getting when you connect them to WiFi? Have you tried any troubleshooting steps before?

If you are unable to get your Google Nest Hub connected to your WiFi network, perform a factory reset and set it up like a new device so it can re-establish connection.

Keep me posted.

Cheers,
Lovely

Re: Connection unknown

LovelyM — Fri, 31 Mar 2023 17:06:01 GMT

Hi The_Stranger,

I want to see if you've tried the steps I provided above. Please let me know so I can better assist you.

Best,
Lovely

Re: Connection unknown

LovelyM — Sat, 01 Apr 2023 17:53:48 GMT

Hey The_Stranger,

It's me again. We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Many thanks,
Lovely