topic Re: Google mini is not playing music from Gaana and wynk, but for youtube music its working fine in Home Automation

Google mini is not playing music from Gaana and wynk, but for youtube music its working fine

kaushalsmile — Fri, 27 Jan 2023 09:24:56 GMT

Google mini is not playing music from Gaana and wynk, but for youtube music its working fine.
I have checked every thing about default music provider, volume, broadcast settings etc

Re: Google mini is not playing music from Gaana and wynk, but for youtube music its working fine

akashb — Fri, 27 Jan 2023 11:33:54 GMT

I am facing the same problem too.

Re: Google mini is not playing music from Gaana and wynk, but for youtube music its working fine

Princesss — Sat, 08 Apr 2023 15:18:26 GMT

Hi folks,

Thanks for reaching out.

It looks like this issue is isolated on Gaana since other music services are working. Have you already tried reaching out to them?

Let's try that first before trying some steps.

Keep us posted.

Best,

Princess

Re: Google mini is not playing music from Gaana and wynk, but for youtube music its working fine

Princesss — Tue, 11 Apr 2023 16:13:51 GMT

Hey everyone,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Google mini is not playing music from Gaana and wynk, but for youtube music its working fine

Princesss — Wed, 12 Apr 2023 16:22:52 GMT

Hi there,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess

Re: Google mini is not playing music from Gaana and wynk, but for youtube music its working fine

akashb — Thu, 13 Apr 2023 05:42:37 GMT

Hi, thanks for the follow up. The issue is there only for Gaana music app, it seems. The music plays fine on Wynk now. Do I need to follow up with Gaana service provider for this?

Re: Google mini is not playing music from Gaana and wynk, but for youtube music its working fine

LovelyM — Thu, 13 Apr 2023 22:15:32 GMT

Hello akashb,

We appreciate the additional information. We recommend you reach out to Gaana and see if they have some steps you can try to get the service working through your Google Home Mini. I'll keep this thread open for three more days, so kindly keep us in the loop.

Cheers,
Lovely

Re: Google mini is not playing music from Gaana and wynk, but for youtube music its working fine

Juni — Tue, 18 Apr 2023 01:34:31 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Google mini is not playing music from Gaana and wynk, but for youtube music its working fine

Juni — Wed, 19 Apr 2023 02:36:21 GMT

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

Re: Google mini is not playing music from Gaana and wynk, but for youtube music its working fine

kaushalsmile — Wed, 19 Apr 2023 13:18:47 GMT

Gaana and wynk both are not working with google mini.

For wynk every time need to unpair and pair.

Re: Google mini is not playing music from Gaana and wynk, but for youtube music its working fine

kaushalsmile — Wed, 19 Apr 2023 13:19:47 GMT

For me every time need to pair and unpair wynk

Re: Google mini is not playing music from Gaana and wynk, but for youtube music its working fine

LovelyM — Thu, 20 Apr 2023 22:25:05 GMT

Hey kaushalsmile,

Make sure your Google Home app is updated. You might also try to reboot or even factory reset your Google Mini and check if that would improve the connection between the device and Wynk.

Let me know if this helps.

Cheers,
Lovely

Re: Google mini is not playing music from Gaana and wynk, but for youtube music its working fine

Juni — Tue, 25 Apr 2023 00:33:22 GMT

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.

Best,

juni

Re: Google mini is not playing music from Gaana and wynk, but for youtube music its working fine

Muddi — Wed, 26 Apr 2023 01:08:26 GMT

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Muddi