topic Re: BN-Link plug issues in Home Automation

BN-Link plug issues

RevBoose — Fri, 14 Apr 2023 23:43:30 GMT

Someone else posted this last November, and I didn’t see a solution.

I have installed a brand new smart outlet in my home (bn-link).

Both individual slots can have it's own name and even be controlled separately through the BN-Link app, but Google Home only recognizes the one name, labels one “plug” and the other “switch” and activating either option applies to the whole outlet and either turns them both off or on.

I want them to be controlled separately by Google, both app and by voice command through Nest.

Any help?

Re: BN-Link plug issues

Juni — Wed, 19 Apr 2023 00:33:08 GMT

Hi RevBoose,

Thanks for posting and for being a step ahead of us. What phone are you using (Android or iOS)? What is the Google Home app version installed? Try to relink it and observe if it will make a difference. Using another phone might also help to isolate this.

Keep me posted.

Regards,

Juni

Re: BN-Link plug issues

Juni — Sat, 22 Apr 2023 02:01:59 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: BN-Link plug issues

RevBoose — Sat, 22 Apr 2023 02:09:53 GMT

We both have iOS phones.

Version for Google Home is 2.67.106

Removing and relinking has not worked, and we have no other phones to try it with. My wife’s phone *may* be a 13, with me a 14, but the iOS would still be the same. Still, I may try with her phone tomorrow.

Re: BN-Link plug issues

RevBoose — Sat, 22 Apr 2023 02:10:26 GMT

Still working.

Re: BN-Link plug issues

Dan_A — Sat, 22 Apr 2023 21:44:44 GMT

Hey there RevBoose,

It would narrow things down if you could try using an Android phone if available. If not, tt would help a lot if you could do a sequential reboot:

Unplug the power cord of your router, followed by your Nest speakers, then your smart devices.
Plug them back in after 3 minutes.
Restarting your phone might also help.

By the way, have you tried your wife's phone? How was it?

Let me know how it goes.

Thanks,

Dan

Re: BN-Link plug issues

Dan_A — Tue, 25 Apr 2023 22:23:16 GMT

Hello RevBoose,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Kind regards,

Dan

Re: BN-Link plug issues

Dan_A — Wed, 26 Apr 2023 22:39:01 GMT

Hi RevBoose,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan