topic Re: Changing wifi in Home Automation

Changing wifi

Isabelnkeyd — Sun, 07 May 2023 20:21:03 GMT

I recently changed my home wifi and I cannot reconnect my google to wifi. In the home app it says to click device settings and forget network but when I click device settings it says cannot access settings at this time please connect to wifi. What should I do?

Re: Changing wifi

RXShorty — Sun, 07 May 2023 20:35:08 GMT

Hi @Isabelnkeyd

The easiest way to fix your issues is to change your new WiFi settings to match your old ones.
If that is not possible most of your devices need a factory reset to change WiFi settings.

What Google device are you using? If it is the Chromecast you can factory reset it pretty quickly and set it up like a new device.

Re: Changing wifi

MplsCustomer — Sun, 07 May 2023 20:39:41 GMT

@Isabelnkeyd

You have to be connected to your old Wi-Fi network in order to remove your device prior to changing your Wi-Fi. If you've already changed your Wi-Fi settings and cannot set the network name (SSID) and password to the ones used on the old router/modem, then, as @RXShorty said, you'll have to do a factory reset.

Re: Changing wifi

Johnelph — Mon, 08 May 2023 06:15:35 GMT

I have a similar problems but the factory re-set did not fix it. Any other suggestions would be welcome. In my case I installed a new modem/router which I gather is the problem but the wifi is working fine so I am unsure what to do.

Re: Changing wifi

MplsCustomer — Mon, 08 May 2023 13:01:30 GMT

@Johnelph

Depending on the Google Nest device, customers who fail to remove their devices from the Google Nest app or Google Home app BEFORE installing a new router/modem, and THEN do a factory reset have problems reinstalling their devices.

As @RXShorty mentioned above, and as Google Nest recommends as the first choice, "The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as they were before. This will usually work even if you’ve purchased a new Wi-Fi router, as long as the manufacturer settings are the same."

https://support.google.com/googlenest/answer/9223711

Re: Changing wifi

LovelyM — Tue, 16 May 2023 19:08:28 GMT

Hello everyone,

Thanks for providing helpful suggestions, @RXShorty and @MplsCustomer.

@Isabelnkeyd, @Johnelph, I want to check if you are still unable to connect your Google Nest devices after following the recommendations given above. Let me know so I can assist you further.

Best,
Lovely

Re: Changing wifi

LovelyM — Tue, 16 May 2023 19:09:57 GMT

Hi folks,

I want to ensure you are all good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

Re: Changing wifi

LovelyM — Wed, 17 May 2023 19:12:36 GMT

Hey there,

We haven't heard from the both of you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Thanks,
Lovely