topic Re: Yi Home/Kami in Home Automation

Yi Home/Kami

CollinB — Mon, 08 May 2023 23:16:00 GMT

I am not able to connect my Yi home or Kami account to my Google Home account. When I try it prompts me to login, I input my credentials and the it gives me the dreaded “Something went wrong. Try again.” It seems like others are having this same issue, is there any solution?

Re: Yi Home/Kami

MaarenSecond — Tue, 09 May 2023 09:15:21 GMT

Did you try updating the google home app?

Re: Yi Home/Kami

CollinB — Tue, 09 May 2023 15:26:56 GMT

Thank you for the reply,

I am currently on Version 262.0 and there is no update available

Re: Yi Home/Kami

MaarenSecond — Wed, 10 May 2023 12:14:29 GMT

Maybe support ended, i will leave this up to someone who is more experinced with these kind of issues.

Re: Yi Home/Kami

CollinB — Thu, 11 May 2023 13:06:06 GMT

From the research I’ve done about this issue, it appears that its been working on and off for the better part of this year.

Re: Yi Home/Kami

CollinB — Mon, 22 May 2023 23:44:50 GMT

Anybody have any ideas?

Re: Yi Home/Kami

Muddi — Wed, 31 May 2023 04:33:50 GMT

Hello CollinB,

Thanks for sharing details about the issue. I appreciate MaarenSecond for helping here. I know how it feels when you're having issues linking your Yi Home or Kami Account to the Google Home app. To confirm, have you tried using a different phone or tablet? What is the make and model of your phone?

Let's try these steps below:

Uninstall the Google Home app on your phone.
Restart your phone.
Re-install the Google Home app then try to re-link your Yi Home or Kami account.

Let me know how it goes.

Cheers,

Muddi

Re: Yi Home/Kami

LovelyM — Sat, 03 Jun 2023 16:54:30 GMT

Hi CollinB,

Have you tried the troubleshooting steps that Muddi provided? Let me know if that did the trick or not, so we can try something else.

Best,
Lovely

Re: Yi Home/Kami

Dan_A — Sun, 04 Jun 2023 17:58:01 GMT

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan