topic Re: Google Home cannot relink with Honeywell Thermostat in Home Automation

Google Home cannot relink with Honeywell Thermostat

PZL — Wed, 17 May 2023 10:19:44 GMT

Hello, I've been trying since yesterday to re-link my home application to Honeywell and am constantly getting a message that says "Could not reach Honeywell Total Control Comfort US". This is across all of my my devices. The Honeywell app works fine on its own though. Help please?

Re: Google Home cannot relink with Honeywell Thermostat

RXShorty — Wed, 17 May 2023 10:40:44 GMT

Hi @PZL

I am not familiar with Honeywell but is your device compatible with Honeywell Home? Maybe worth a shot.

If this is not the the case you could try creating a new Home within Google Home to check if that solves the issue. 😉

Re: Google Home cannot relink with Honeywell Thermostat

PZL — Wed, 17 May 2023 12:55:49 GMT

Hi @RXShorty,

Its a Honeywell smart thermostat and it's worked fine in the past. I've already provided feedback via the Google Home app and I've reported this issue to Honeywell as well.

Cheers

Re: Google Home cannot relink with Honeywell Thermostat

ChileBean — Wed, 17 May 2023 15:31:40 GMT

I have the same issue. Worked in Google Home for ten years. Now nothing. I have to use the Honeywell app now.

Re: Google Home cannot relink with Honeywell Thermostat

TerryP1963 — Wed, 17 May 2023 18:20:48 GMT

I have the same issue for the last 2 days. I've had my Honeywell thermostat for over a year now, but two days ago it lost connection to Google home. I can connect to the thermostat using the app or the PC but Google home assistant will not connect.

Re: Google Home cannot relink with Honeywell Thermostat

migillia — Mon, 29 May 2023 22:21:04 GMT

I am also having this issue. Seems it started a few weeks ago. Disconnected completely. Unsubscribed on Honeywell site. Tried to reconnect. Gets no where.

Re: Google Home cannot relink with Honeywell Thermostat

TerryP1963 — Mon, 29 May 2023 23:49:12 GMT

I was able to reconnect a couple says after the post, however I lost connection to Honeywell again.

Re: Google Home cannot relink with Honeywell Thermostat

Muddi — Wed, 21 Jun 2023 17:17:27 GMT

Hey folks,

Thanks for visiting the Community.

My apologies for the delayed response. I know how important it is to be able to connect your Honeywell Thermostat to the Google Home app. To confirm, is there a message when you link your Honeywell account? What is the make and model of your phone or tablet?

Please try using a different phone or tablet to link your Honeywell account to the Google Home app. Let's see if you have the same issue.

Cheers,

Muddi

Re: Google Home cannot relink with Honeywell Thermostat

LovelyM — Thu, 22 Jun 2023 20:05:22 GMT

Hello everyone,

@RXShorty, thanks for trying to help.

It seems like there's already another thread created for this concern, so I'll merge this with the main post here. You can follow the main thread for updates, so we can communicate effectively.

Best regards,
Lovely

Re: Google Home cannot relink with Honeywell Thermostat

Juni — Wed, 28 Jun 2023 19:34:06 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Google Home cannot relink with Honeywell Thermostat

Juni — Thu, 29 Jun 2023 19:41:56 GMT

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni