topic Account Migration Problems in Home Automation

Account Migration Problems

Kalaris — Sat, 03 Jun 2023 20:16:27 GMT

I recently linked my Nest Account to my Google account, and the thermostat shows up on the Home Hub and my phone, but also shows up in the Nest App and Home App on my phone. The doorbell does NOT show up on the hub, and in the Home App on my phone it shows up but only shows a blank screen, but it still shows up in the Nest App on my phone. Neither the thermostat nor the doorbell show up in my wife's Home App.

No idea where to go from here.

Re: Account Migration Problems

MplsCustomer — Sun, 04 Jun 2023 00:19:50 GMT

@Kalaris

It sounds like you have multiple issues going on; you could try contacting Support:

https://support.google.com/googlenest/gethelp

Since it sounds like you migrated your Nest Account to a Google Account, you could check this link:

https://support.google.com/googlenest/answer/9297676

You can also make sure your wife is a member of your Google Nest "household" by going to Settings | Household in the Google Home app.