topic Re: Community Moderators and other Google employees are worse than useless in Home Automation

Community Moderators and other Google employees are worse than useless

WhiskaBiscuit — Wed, 07 Jun 2023 01:11:19 GMT

How is it possible to be worse than useless?

They waste your time sending you bs forms to fill out that no one reads, like Feedback. 😂

Or they tell you to every basic thing you’ve already tried before.

Reboot everything

blah blah blah

What a friggin joke.

@Jake this especially applies to you.

Re: Community Moderators and other Google employees are worse than useless

KimberlyRC — Wed, 07 Jun 2023 02:05:15 GMT

Right there with ya....I have my own bank involved because there is nobody at Google to resolve a billing issue. They claim I don't have a Nest account to be canceled, yet subscription charges are hitting my credit card. What they are doing is poor and simple freud.

Re: Community Moderators and other Google employees are worse than useless

WhiskaBiscuit — Wed, 07 Jun 2023 03:54:51 GMT

Do a chargeback

Re: Community Moderators and other Google employees are worse than useless

Markjosephp — Wed, 07 Jun 2023 21:35:00 GMT

Hi there,

I'm sorry you have to experience this, and we hope you can have a better time. We'd like to investigate this further and try to make things right.

@WhiskaBiscuit, could you please tell us more about what happened? Also, what type of Nest device do you need help with?

@KimberlyRC, can you provide us with any support ID numbers from your previous contact with us so we can check the status?

I'll look forward to your response.

Regards,

Re: Community Moderators and other Google employees are worse than useless

Markjosephp — Sat, 10 Jun 2023 22:59:28 GMT

Hello folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,

Mark

Re: Community Moderators and other Google employees are worse than useless

LovelyM — Sat, 17 Jun 2023 00:04:17 GMT

Hey everyone,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Cheers,
Lovely