topic Re: Missing presence sensing feature in the Home app in Home Automation

Missing presence sensing feature in the Home app

Nge — Tue, 20 Jun 2023 08:16:01 GMT

Hi,

My Google Home app does not show "Presence sensing" in the Google Home app setting feature list.

My devices are:

- Google Home

- Google Home mini

I tried every I could find:

- Set the phone region to US

- Set the phone language to US

- Manually create a new routine name "Home" or "Away" --> generate an error

Re: Missing presence sensing feature in the Home app

Shackabadoo — Tue, 20 Jun 2023 09:09:28 GMT

Same here. So frustrating that all help pages tell you to just switch on the "Presence sensing" option, but there is no such option.

Re: Missing presence sensing feature in the Home app

Guijcm — Sun, 25 Jun 2023 06:06:32 GMT

Same here. I was using the app, activated Presence Sensing, did some stuff within the app, and now the option is no longer there. This is frustrating.

Re: Missing presence sensing feature in the Home app

Shackabadoo — Tue, 11 Jul 2023 13:52:46 GMT

Hi Nge, I got the "Presence Sensing" option back by activating the default "I'm Home" an "Leaving Home" routines. Apparently these are the trigger to show the presence sensing option.

Re: Missing presence sensing feature in the Home app

Dan_A — Tue, 18 Jul 2023 00:14:13 GMT

Hi Nge,

I'm jumping in to ensure everything is good here. Have you seen Shackabadoo’s response? Let us know of the answers so we could take a closer look at them.

Best,

Dan

Re: Missing presence sensing feature in the Home app

Juni — Fri, 21 Jul 2023 21:16:35 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Missing presence sensing feature in the Home app

Juni — Sat, 22 Jul 2023 21:18:04 GMT

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni