topic Re: Yale lock with Nest Connect issues in Home Automation

Yale lock with Nest Connect issues

Ttsing4u — Wed, 10 May 2023 11:11:15 GMT

Only ONE out of 4 Yale Locks have connected. I think the Nest Connect units aren't set up correctly. I have an Xfinity router and not sure if there is a way to set it for 2.4 gHz network or if that's an issue. I attempted to set up one of the Nest Connect devices fresh and start over with factory reset on the Yale Lock. The factory reset worked but still wouldn't connect to the Nest Connect so I tried to set the Nest Connect up again. I don't see it or the Yale Lock showing up in the Nest App. When I scan the Nest Connect it says "this device is already set up" to remove it go to Settings. The Settings on the Nest App and/or Google Home do not show it anywhere so I can't locate it to remove it. Neither the Yale lock (that I named) or the the Nest Connect (that thinks it's already set up) shows up anywhere on my phone, in Bluetooth, Wifi, Nest app, or Google Home. The one lock that is working does show up. What can I do?

Re: Yale lock with Nest Connect issues

zoeuvre — Wed, 28 Jun 2023 17:52:33 GMT

Hi Ttsing4u,

Thanks for posting here in the Community forum, and I'm sorry for the delay.

Can you help us with any message or code showing up on the app as you try to pair the Nest × Yale Lock there? I'll look forward to your response.

Best,

Zoe

Re: Yale lock with Nest Connect issues

zoeuvre — Sat, 01 Jul 2023 20:31:02 GMT

Hi there,

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks,

Zoe

Re: Yale lock with Nest Connect issues

Jenelyn_O — Sun, 02 Jul 2023 21:16:50 GMT

Hi folks,

I appreciate the help, Zoe.

@Ttsing4u, I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn