topic Re: Nest Hub Spotify Hang and Stop Music in Home Automation

Nest Hub Spotify Hang and Stop Music

RoyzeZack — Thu, 13 Apr 2023 06:29:31 GMT

Hey guys,

I have issues with Nest Hub when it connect to Speaker Group it sometimes hang at the Spotify logo and stop entire Speaker group music playback

My Group Speaker Setup

*2 Nest Mini 2nd Gen

*1 Nest Audio

*1 Chromecast with Google TV

*1 Nest Hub

Whenever I create a group speaker and add the Nest Hub, it sometimes crashes the playback and all speakers go silent after playing music for 15 seconds. This is due to Spotify on Nest Hub failing to load and dragging the entire group speaker to silent.

As far as I can tell, the Nest Hub always tries to be the lead speaker for the group, but since it took over when it failed to load Spotify, it caused every speaker in the group to stop playing.

My assumption for this issue is that because of my subscription to Spotify "Personal Premium", it detects Nest Hub as another smartphone device that tries to take over my smartphone's Spotify. because when I do troubleshoot, the hub will say, "The music has stopped since Spotify is being used on another device."

Can you guys make the Nest Hub like other Nest speakers? It should not act like a smart phone. Also, there is no option to uninstall Spotify from the hub. So I'm kind of stuck with these issues.

Temporary Solution: I probably will exclude the Hub from Group Speaker, but I feel it was a waste, and the Nest Hub is not cheap, but it becomes quite useless when it cannot join as Speaker for my music playback.

Any other solution from the community will be greatly appreciated.

Thanks in advance!

Re: Nest Hub Spotify Hang and Stop Music

Juni — Thu, 20 Apr 2023 00:54:32 GMT

Hi RoyzeZack,

Thanks for reaching out — let’s see what’s going on. A few questions: When did the issue begin? What is the distance between your Google Nest Hub and your Wi-Fi router? Also, what steps have you taken to fix it aside from removing it from the speaker group? Try to reboot your Wi-Fi router, and once the network is back up, do the same thing to your Google Nest Hub. Moving your Nest Hub near the router might also help.

Let me know how it goes.

Regards,

Juni

Re: Nest Hub Spotify Hang and Stop Music

Muddi — Mon, 24 Apr 2023 05:35:16 GMT

Hi there,

How's it going with your Google Nest Hub? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

Re: Nest Hub Spotify Hang and Stop Music

RoyzeZack — Tue, 25 Apr 2023 06:01:16 GMT

Hello!

i have do the basic troubleshooting like reboot, reset and network checking,

Router is very close like 7 feet from hub

please refer the video url at bottom for the error that occur for more depth understand for the issues, it occur like sometimes like probability 50% of time. also when i join the hub to google speaker group the hub rename itself to be the group name automatically like example

Hub i give name : Prime Hub

Speaker groups : All Audio

when i join the google hub to speaker group it rename itself to "All Audio" automatically

* Please refer the new link below

Re: Nest Hub Spotify Hang and Stop Music

RoyzeZack — Mon, 24 Apr 2023 06:27:29 GMT

Hello!

please refer to my previous reply thank you 😊

Re: Nest Hub Spotify Hang and Stop Music

Muddi — Tue, 25 Apr 2023 04:38:18 GMT

Hey RoyzeZack,

Thanks for sharing the video. It looks like the video did not capture the issue on the Nest Hub. Could you send a screen shot showing the devices on your speaker group?

Cheers,

Muddi

Re: Nest Hub Spotify Hang and Stop Music

RoyzeZack — Tue, 25 Apr 2023 06:00:31 GMT

Sorry i upload the wrong video here is the new link

https://youtu.be/Fg6cgEGyzZA

Apologise with wrong video sent, basically my music stop because of hub failed to run the Spotify, since the hub failed to load then it stop the music on all speaker, but it happen sometimes like 50% work then 50% chance to failed, but its annoying when its not working and crash the group speaker that play the music

Group Speaker Consist of

* 2 Nest Mini Audio

* 1 Nest Audio

* Nest Hub

* Google Chromecast

Re: Nest Hub Spotify Hang and Stop Music

Muddi — Wed, 26 Apr 2023 23:48:47 GMT

Hi RoyzeZack,

To confirm, have you tried setting up a speaker group with lesser devices? If not, please try to create a speaker group that consists of a Nest Hub and 1 Nest Audio. Let's see if you'll still have the same issue. Also, do you have a WiFi repeater or extender?

Cheers,

Muddi

Re: Nest Hub Spotify Hang and Stop Music

RoyzeZack — Wed, 26 Apr 2023 23:59:46 GMT

Noted, will try Nest Hub and Nest Audio in a group and update here

Currently im using TP Link Deco M9 as my house Wifi

Re: Nest Hub Spotify Hang and Stop Music

Muddi — Sun, 30 Apr 2023 03:31:14 GMT

Hey RoyzeZack,

I just wanted to check if you had the chance to create a new audio group with lesser speakers?

Cheers,

Muddi

Re: Nest Hub Spotify Hang and Stop Music

RoyzeZack — Sun, 30 Apr 2023 08:48:11 GMT

I have test with speaker what happen is as below

Device Test

1. Nest Hub called "Prime Hub"

2. Nest Audio called "Prime Audio"

3. Group created called Sample Audio

Test Scene

1. created Group called Sample Audio

2. Added Prime Hub and Prime Audio to the group

3. Save

4. created routine called Music

5. Routine will change volume for Prime Hub and Prime audio

6. abnormal happen when i try to add action in routine to find the Prime Hub it change it name to Sample Audio, the nest hub take over the group name.

7. soo i set volume for Prime Hub which become Sample Audio now it show that in routine action as Sample Audio not the name it should be "Prime Hub"

8. adding my own custom command asking to play my playlist on Spotify using Sample Audio group

9. It start play for 15 second before Prime Hub which hang at Spotify Logo then back to screen saver and stop the playback as the video i show before

Re: Nest Hub Spotify Hang and Stop Music

isnot2bad — Thu, 04 May 2023 18:40:48 GMT

Same problem here. Group with two speakers (Nest audio and nest hub 1st gen). Starting Spotify - system hangs within a few seconds. Nest hub shows Spotify splash screen.

Streaming on single speaker works.

Re: Nest Hub Spotify Hang and Stop Music

Muddi — Wed, 31 May 2023 05:36:30 GMT

Hey folks,

It's been some time since this thread was updated. Does anyone here still need assistance?

Cheers,

Muddi

Re: Nest Hub Spotify Hang and Stop Music

Muddi — Sun, 04 Jun 2023 07:03:10 GMT

Hi there,

I wanted to follow up and see if anyone still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,

Muddi

Re: Nest Hub Spotify Hang and Stop Music

RoyzeZack — Sun, 04 Jun 2023 07:21:36 GMT

Is this issues is solve with update? im not sure since no solution were provided

Re: Nest Hub Spotify Hang and Stop Music

Juni — Sat, 01 Jul 2023 20:58:27 GMT

RoyzeZack,

Sorry for the delay. Are you still experiencing this? Let us know if you need more help by replying to this thread.

Regards,

Juni

Re: Nest Hub Spotify Hang and Stop Music

Juni — Tue, 04 Jul 2023 21:14:11 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Nest Hub Spotify Hang and Stop Music

Juni — Wed, 05 Jul 2023 21:27:18 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni

Re: Nest Hub Spotify Hang and Stop Music

isnot2bad — Thu, 06 Jul 2023 09:34:49 GMT

Yes, the problem still exists. But I don't care anymore, because I've switched to other products in the meantime. Not being able to play music properly for months was a no-go for us.

Re: Nest Hub Spotify Hang and Stop Music

Juni — Thu, 06 Jul 2023 20:50:16 GMT

Hi isnot2bad,

We're sad to see you go. We'll definitely take this as feedback, and we'll ensure that we learn from it to be able to deliver a better experience in the future.

Regards,

Juni