topic Re: Philips Hue cannot add to Google home in Home Automation

Philips Hue cannot add to Google home

Frank_M — Sun, 02 Jul 2023 18:56:18 GMT

Recently bought 3 Philips Hue GU10 lightbulbs.

For lamp 1 I did the following:

Installed Philips Hue app
Installed the lightbulb in the Hue App
Updated the lamp software
Set " Discoverable" to ON.
Opened Google Home and
Pressed add new device.

The Home app discoveres the lightbulb and asked me if I wanted to install a lamp.

Google Home showed the lamp, which I then selected.

Added the lamp, and it then added it to the selected room in my Home.

So far so good.

Did the exact same for lamp 2.
Also fine.

Both lamps worked in the Philips Hue app and in the Google Home app. Voicecontrol also worked.

Then lamp 3:

Repeated the same steps as for lamp 1 and 2.

But after selecting a name and the room to add it to, got a spinner during pairing and after some time a "something went wrong". Tried again. Same result.

Then I removed all lamps from Google home. Also removed them from the Philips Hue app.

Installed the lamps in the Hue app again and reset the lamps in the Hue app to factory defaults.

Set them again to Discoverable.

Started the process from scratch. Google Home still shows the lamps in Google home, so I selected one. Pressed next. Selected a name and room to add it to, but then again get a "Something went wrong" when trying to add the lamp again.

Tried for all 3 but get the same error, even for those lamps that worked before.

Does anyone have the same experience and a possible solution?

Re: Philips Hue cannot add to Google home

Juni — Sat, 08 Jul 2023 18:07:38 GMT

Hi Frank_M,

Thanks for reaching out and for the details you’ve shared. Remove the lights in the Google Home app again then check out this link and see Philips lights are still linked. If so, you can remove it from there. Once done, relink it from the Google Home app once more.

Keep me posted.

Regards,

Juni

Re: Philips Hue cannot add to Google home

Juni — Tue, 11 Jul 2023 20:55:43 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Philips Hue cannot add to Google home

Frank_M — Tue, 11 Jul 2023 21:17:48 GMT

Hi. I tried your suggestion but that did not work as well.

Instead have bought a bridge and attached the lights like that.

Re: Philips Hue cannot add to Google home

Juni — Thu, 13 Jul 2023 14:04:40 GMT

Hello there,

Understood. I’ll keep this thread open for one more day. If you need further help, let me know.

Regards,

Juni