topic Help! Can't access my cameras in Home Automation

Help! Can't access my cameras

Achavarin99 — Fri, 14 Jul 2023 12:41:19 GMT

I just changed my wifi password for security reasons. It has disconnected me from my security system and I can't figure out how to access my cameras or connect them to the wifi

Re: Help! Can't access my cameras

MplsCustomer — Fri, 14 Jul 2023 17:02:33 GMT

@Achavarin99

Generally, it is not easy to update Wi-Fi settings for Google Nest cameras and doorbells, which is why Google Nest recommends setting your network name (SSID) and password on your new modem/router to the same values used on the old modem/router.

If you can't do that, then the general process is to remove the devices from the Google Nest app or Google Home app while you are still on your old Wi-Fi network, then do a factory reset of all devices, and then reinstall them while on your new Wi-Fi network.

https://support.google.com/googlenest/answer/9223711

Re: Help! Can't access my cameras

Bill_B — Sun, 16 Jul 2023 05:57:15 GMT

Accurate but hilarious and thankfully Google isn't in the business of "Express Oil Changes" otherwise, we'd need to have the main bearings and piston rings replaced in order to change the oil and filter. The steps are excruciating and made worse by the Home App (should never have been released to the public). Just my $0.02.

Re: Help! Can't access my cameras

EmersonB — Wed, 19 Jul 2023 06:00:24 GMT

Hi everybody,

@Achavarin99, thanks for reaching out here in the Community. We would recommend you to remove your Nest Camera from your app then reset it to the factory default and re-add it to your app. Let us know how it goes.

I appreciate your response, MplsCustomer and Bill_B.

Best,

Emerson

Re: Help! Can't access my cameras

EmersonB — Tue, 25 Jul 2023 04:36:51 GMT

Hello Achavarin99,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Regards,
Emerson

Re: Help! Can't access my cameras

EmersonB — Wed, 26 Jul 2023 05:28:35 GMT

Hey Achavarin99,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,

Emerson