topic Re: Nest Cam Purple in Home Automation

Nest Cam Purple

JimPoling — Thu, 13 Jul 2023 18:41:59 GMT

I have an outdoor Nest Cam that has been in operation for a few years. All of a sudden the image is in a purple hue. I've seen threads that talk about power cycling the camera and playing with the night vision settings but they have not yielded a positive result. Night vision seems to work fine but the daytime feed is purple. I have not tried a factory reset yet. We have had extremely hot weather here for the past month and it seems reasonable that the heat has screwed up the hardware. If that's the case I hate wasting time and frustration on a factory reset only to find out I just need to replace the camera. Anyone have an opinion? Thanks for the assistance.

Re: Nest Cam Purple

Lance_L — Tue, 18 Jul 2023 01:00:50 GMT

Hi JimPoling,

Thanks for posting in our Community. I’m sorry to hear you’re having trouble with this. No worries; let’s check this out.

Follow the steps below.

If the Night Vision setting is on Auto, switch it to Manual. Then, manually toggle the setting on and off. Observe the feed to check if the pink or purple tint goes away when the Night Vision is set to off.
Ensure the camera is not installed in an area prone to overheating or direct sunlight.
Unplug the camera from the power source, wait for at least 30 seconds for the device to cool, and plug the camera back in.
If you have a Nest Cam (battery), restart the camera.

Let me know how it goes.

Best,

Lance

Re: Nest Cam Purple

JimPoling — Tue, 18 Jul 2023 01:13:21 GMT

Thanks. Already performed all those steps to no avail hence the reason for post. I was just trying to determine if it now points to a hardware problem. We have had some very hot weather lately so it wouldn’t surprise me if the camera has been affected by the heat.

Re: Nest Cam Purple

Lance_L — Wed, 19 Jul 2023 02:10:57 GMT

Hello JimPoling,

Thanks for getting back to me. Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

Regards,

Lance

Re: Nest Cam Purple

Juni — Sat, 22 Jul 2023 21:15:44 GMT

Hi there,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.

Thanks,

Juni

Re: Nest Cam Purple

Dan_A — Sun, 23 Jul 2023 21:18:28 GMT

Hello again,

Do you still need help with your device? If so, kindly fill out this form.

Kind regards,

Dan

Re: Nest Cam Purple

JimPoling — Sun, 23 Jul 2023 21:33:55 GMT

I did. Twice.

Re: Nest Cam Purple

Alex_S — Thu, 27 Jul 2023 13:36:02 GMT

Hey there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Best,
Alex