topic Re: Nest hub stuck on G screen in Home Automation

Nest hub stuck on G screen

Hlkirby1337 — Thu, 13 Jul 2023 16:35:03 GMT

My google nest hub is still on a G screen and I have tried to factory reset and recovery mode. I’ve tried all the suggestions listed from others but it is still not working. I need help

Re: Nest hub stuck on G screen

Alex_S — Sat, 15 Jul 2023 19:12:17 GMT

Hey Hlkirby1337,

I know how it feels when something isn’t working the way it should. Let’s further look into it. A few questions: when did you notice this? Are you still using the official cord that came with your Google Nest Hub? Have you tried plugging it in a different wall outlet?

I’ll look forward to your response.

Regards,
Alex

Re: Nest hub stuck on G screen

Hlkirby1337 — Sat, 15 Jul 2023 19:18:24 GMT

Hi Alex! Thank you for responding. I noticed it here recently and yes I am using the original cord and have tried multiple outlets without success as well as the other suggestions listed above.

Re: Nest hub stuck on G screen

Alex_S — Wed, 19 Jul 2023 12:04:16 GMT

Hi Hlkirby1337,

Since the steps didn't work on your end, the team would like to take a deeper look into this. Please fill out this form with all the needed information, and then let me know once you're done.

Warmly,
Alex

Re: Nest hub stuck on G screen

Alex_S — Sat, 22 Jul 2023 13:47:24 GMT

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked soon.

Best,
Alex