topic Re: Nest support unresponsive about replacing my nest wifi in Home Automation

Nest support unresponsive about replacing my nest wifi

jsaraivax — Fri, 21 Jul 2023 19:26:38 GMT

In May, I started having issues with my next wifi. On May 18, Google noticed my nest wifi wasn't working and sent me an email offering to replace it. The last time they replied (in June), they said, "It should be within this month," but so far, I got nothing, and they stopped replying to my emails.

I don't think I need to explain why the wifi router is the most important device in my house. so, if you can't or won't send a replacement, just let me know.

By the way, the options in "Choose a Platform" are not applicable.

Re: Nest support unresponsive about replacing my nest wifi

LovelyM — Wed, 26 Jul 2023 05:40:13 GMT

Hello jsaraivax,

Thanks for reaching out. This certainly hasn't been easy on you.

Please share with me the Case ID provided in the email our specialist sent you so I can have our team handle this as soon as possible.

Looking forward to your response.

Best,
Lovely

Re: Nest support unresponsive about replacing my nest wifi

jsaraivax — Wed, 26 Jul 2023 17:50:05 GMT

7-7114000034036

Re: Nest support unresponsive about replacing my nest wifi

LovelyM — Wed, 26 Jul 2023 22:09:17 GMT

Hi jsaraivax,

Let me coordinate with one of our senior specialists so he can take your case on his bucket and proceed with the replacement. I'll get back to you as soon as I have news.

Cheers,
Lovely

Re: Nest support unresponsive about replacing my nest wifi

Muddi — Tue, 01 Aug 2023 17:17:10 GMT

Hey jsaraivax,

My apologies for the delays. A quick update: one of our team members will send you an email now. I'll keep an eye on your case to make sure that the replacement is processed soon.

Cheers,

Muddi

Re: Nest support unresponsive about replacing my nest wifi

Alex_S — Thu, 24 Aug 2023 13:13:57 GMT

Hello jsaraivax,

We see that a replacement was already processed on your device. I’ll mark this thread now as complete. Should you need further assistance or concerns, you know where to find us. We’ll be more than happy to assist you.

Kind regards,
Alex