topic Re: Door bell camera in Home Automation

Door bell camera

Rudyglez — Mon, 10 Jul 2023 17:00:40 GMT

My doorbell it doesn’t send me punch notifications when someone push the button or someone delivered a package. I have been trying everything in Google Home a nest app, and in Google assistant everywhere and nothing..

Re: Door bell camera

EmersonB — Wed, 19 Jul 2023 06:02:34 GMT

Hi Rudyglez,

Thanks for reaching out here in the Community. To confirm, which Nest Doorbell do you have? In case you're using the Google Home app, you may try the steps below:

Open the Google Home app .
Tap Favorites or Devices .
Tap and hold your device's tile More Settings .
Select Notifications.

Home app event settings

Changes to your Nest Camera's event settings will affect your notifications. You'll receive notifications only for the types of events that are turned on.

To turn specific video events on or off:

Open the Google Home app .
Tap Favorites or Devices .
Tap and hold your device's tile More Settings .
Tap Events Seen events.
Tap the switch next to any events that you want to turn on or off.

Hit this link for more information and let us know how it goes..

Best,

Emerson

Re: Door bell camera

Rudyglez — Wed, 19 Jul 2023 13:19:53 GMT

Good morning. Thank you for answer me. All notifications are on in the Google app and in the Nest app.

Re: Door bell camera

Rudyglez — Mon, 24 Jul 2023 21:03:33 GMT

Everything is on in the nest app, and in the Google app.

Re: Door bell camera

EmersonB — Wed, 26 Jul 2023 06:47:37 GMT

Hey Rudyglez,

Thanks for your update. We would recommend you to reinstall your Nest app and Google Home app then sign in your same login credentials. After this, test it and let us know how it goes.

Thanks,

Emerson

Re: Door bell camera

EmersonB — Fri, 28 Jul 2023 22:31:07 GMT

Hello Rudyglez,

I'm dropping by to ensure that everything is covered here. How's it going? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Best,
Emerson

Re: Door bell camera

EmersonB — Tue, 01 Aug 2023 00:21:20 GMT

Hi Rudyglez,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson