topic Re: Smart Speaker Connectivity Woes - Help Needed! in Home Automation

Smart Speaker Connectivity Woes - Help Needed!

Edith-Allen — Tue, 25 Jul 2023 15:46:46 GMT

Hi,

My smart speaker keeps disconnecting from the Wi-Fi, leading to interruptions in voice commands and smart home control. I've tried troubleshooting the issue with router settings but the problem persists. Seeking the forum community's expertise to identify potential solutions or reasons behind the frequent disconnects and restore stable connectivity.

Re: Smart Speaker Connectivity Woes - Help Needed!

MplsCustomer — Tue, 25 Jul 2023 17:59:57 GMT

@Edith-Allen

Unless you have a defective smart speaker, the most obvious thing to check is your Wi-Fi signal strength or other Wi-Fi issues. We have multiple Nest Hubs, cameras, and doorbells and do not have any problems with any of them disconnecting from Wi-Fi.

Re: Smart Speaker Connectivity Woes - Help Needed!

Alex_S — Sat, 29 Jul 2023 18:09:37 GMT

Hi there,

Thanks for posting — let's get this sorted out. Are you using a dual-band router? If yes, on which band are your Google Home devices connected? What are the troubleshooting steps you’ve tried?

Thanks for the assistance, MpIsCustomer.

Regards,
Alex

Re: Smart Speaker Connectivity Woes - Help Needed!

Alex_S — Tue, 01 Aug 2023 18:19:17 GMT

Hi Edith-Allen,

Checking in — have you seen my previous response? Let us know the answer so we could take a closer look at them.

Best,
Alex

Re: Smart Speaker Connectivity Woes - Help Needed!

Alex_S — Wed, 02 Aug 2023 18:56:17 GMT

Hey there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,
Alex