topic Re: Filters assistant digital wellbeing in Home Automation

Filters assistant digital wellbeing

Minas80 — Sun, 23 Jul 2023 16:35:53 GMT

Before few days i tried to set up my g home and i made haed reset lost my email address and i Create another one but didn't work, how to remove delete all from digital wellbeing cause assistant stopped working and i can't add my device to my home?

Re: Filters assistant digital wellbeing

MplsCustomer — Sun, 23 Jul 2023 17:53:21 GMT

@Minas80

I'm not quite sure what you are trying to do as a result of having forgotten your password or email address, but perhaps you could look at this account recovery topic under Google Account Help:

https://support.google.com/accounts/answer/7682439

This is a community forum that deals with issues with Google Nest devices, and most replies come from other customers like us.

Re: Filters assistant digital wellbeing

Minas80 — Sun, 23 Jul 2023 18:46:29 GMT

I made another but it seems now that i can't add my mobile to g home and when i press activity profile don't open

Re: Filters assistant digital wellbeing

MplsCustomer — Sun, 23 Jul 2023 19:16:44 GMT

@Minas80

I think you would be better off trying to find your lost email username and password.

It sounds like you have instead created a new Google Account and are trying to install your Google Home in the Google Home app on that account. (I do not know what you mean by "press activity profile".) What you are doing, in effect, is changing ownership of the Google Home, because Google Nest has no way of knowing you are the same person.

So the instructions that would apply are from the "Moving guide for Nest devices". You would have to perform these instructions using your previous Google Account:

To give a device to another person, first perform a factory reset:

1. Open the Google Home app.
3. Touch and hold your device's tile.
3. Tap Settings and then Remove device and then Remove.
4. Perform a factory reset. A factory reset will reset your speaker or display to its default factory settings.

(https://support.google.com/googlenest/answer/11151047?hl=en&sjid=7765701833479844440-NA#zippy=%2Cspeakers-and-displays)

Re: Filters assistant digital wellbeing

Minas80 — Sun, 23 Jul 2023 19:56:31 GMT

After hard reset my email change manufactor mobile to reset it,i m alone without roommates or other to give or take something, when i press the activity i mean it stuck on the Google home app the profile i create and probably confuse with the 2for verification. Nest knows where I am with combination off other g apps and supervisor manager and super admin do what ever he wants from distance

Re: Filters assistant digital wellbeing

MplsCustomer — Sun, 23 Jul 2023 20:01:51 GMT

@Minas80

I have shared what I know. I am not following exactly what has happened or what you are trying.

If you wish, you can try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Or you can wait for other possible customer replies here.

Re: Filters assistant digital wellbeing

Minas80 — Wed, 26 Jul 2023 18:05:53 GMT

in the settings my device -mobile doesnt appear at all this happened after i reset my mobile .assistant works in settings on google home on accounts it doesnt give access at all ....do i need a nest account too and a payment method ? It s easy to reset only google home app and not all the device ?

Re: Filters assistant digital wellbeing

MplsCustomer — Wed, 26 Jul 2023 20:43:53 GMT

@Minas80

Use the link in my previous post to contact Support.

Re: Filters assistant digital wellbeing

Juni — Tue, 01 Aug 2023 20:56:10 GMT

Hi folks,

Thanks for the help here, MplsCustomer.

Minas80, thanks for reaching out. Have you had the chance to contact our support team as suggested by MplsCustomer? If so, could you provide us with the case number so we can check if you still need help?

Regards,

Juni

Re: Filters assistant digital wellbeing

Juni — Fri, 04 Aug 2023 21:09:44 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni