topic Re: Google Home Won't Recognize 2nd August Lock in Home Automation

Google Home Won't Recognize 2nd August Lock

kmc89 — Thu, 03 Aug 2023 01:52:09 GMT

I have connected my August lock through the works with Google feature. Everything works great. I recently bought a second lock and tried to reconnect the account so Google could recognize the new device but it will not. I have tried completely unlinking and re linking with no success.

Re: Google Home Won't Recognize 2nd August Lock

MplsCustomer — Fri, 04 Aug 2023 23:48:53 GMT

@kmc89

Google Nest is discontinuing support of "Works with Google" on Sept. 29, 2023. I don't know if that explains your issue.

https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nest-Users-and/ba-p/391449

Re: Google Home Won't Recognize 2nd August Lock

Juni — Tue, 08 Aug 2023 20:20:34 GMT

Hi folks,

Thanks for the help here, MplsCustomer.

kmc89, thanks for reaching out and for being a step ahead of us. SInce unlinking and relinking did not work, try to Reboot your Wi-Fi router and do the same thing to the 2nd August lock once the router is back up then attempt to relink it.

Keep me posted,

Regards,

Juni

Re: Google Home Won't Recognize 2nd August Lock

kmc89 — Thu, 10 Aug 2023 21:13:43 GMT

Thanks, Juni.

No luck. I restarted the router and then unlinked/linked the August locks to google home but no change... 😞

Re: Google Home Won't Recognize 2nd August Lock

Juni — Fri, 11 Aug 2023 20:58:01 GMT

Hi there,

Thanks for the additional details you’ve shared. Try to create a new home structure and move your devices there. Unlink August's locks to your current home, link them to the new one, and observe if both locks show up at the new home. Check out the steps below on how to create a new home structure:

Open the Google Home app .
Tap Settings Add.
Select Home.
Follow the steps.

Note: You can have up to 5 homes in your account.

Check out this link for more information.

Best,

Juni

Re: Google Home Won't Recognize 2nd August Lock

Alex_S — Thu, 17 Aug 2023 17:55:27 GMT

Hi kmc89,

I wanted to check and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Kind regards,
Alex

Re: Google Home Won't Recognize 2nd August Lock

kmc89 — Thu, 17 Aug 2023 22:51:59 GMT

😩I am embarrassed to admit, it was a setup error on my end with the August App, not the integration or linking....Thank you for all the support.

Re: Google Home Won't Recognize 2nd August Lock

Alex_S — Fri, 18 Aug 2023 14:43:14 GMT

Hey kmc89,

No worries! We’re glad to hear that the issue has been sorted out, and thanks for keeping us updated. As we’ve got a resolution here, I’m going to mark this thread as resolved. Should you need other assistance, you know where to find us; we’ll be more than happy to assist you.

Cheers,
Alex

Re: Google Home Won't Recognize 2nd August Lock

jimblas — Fri, 16 Feb 2024 18:00:26 GMT

Hey there, could you tell me what the error in the app was? I am having same issue. Thank you