topic Re: Cannot re-add cameras in Home Automation

Cannot re-add cameras

Hdc — Sun, 06 Aug 2023 01:31:03 GMT

I keep getting NC023 when I try to add my (4) Nest Cam IQ interior cameras back to my account.
I used to have the cameras in my Nest app, but I removed them. Then, I upgraded to a Google account, now I can’t add any of them back. I’ve followed all the troubleshooting steps here without luck. I’ve tried to use multiple iPhones and iPads, but no luck.

Re: Cannot re-add cameras

MplsCustomer — Sun, 06 Aug 2023 01:37:15 GMT

@Hdc

It seems many Google Nest customers have issues when reinstalling their devices.

I don't know whether this will make a difference or not, but did you try a factory reset on any of your IQ cameras?

https://support.google.com/googlenest/answer/9252162?hl=en-CA&sjid=18412304102344028553-NA#zippy=%2Cnest-cam-iq-indoor-or-outdoor

Re: Cannot re-add cameras

Lance_L — Fri, 11 Aug 2023 00:24:20 GMT

Hi Hdc,

Thanks for posting in our Community. I’m sorry to hear that you’re having issues with your Nest Cam IQ Indoor. Let’s check it out.

Have you had a chance to see MplsCustomer’s response above? If you were able to factory reset the device, continue with the steps below.

After the factory reset, your device will appear as "Offline" in the app until you remove it.
To remove it from the app, open the app, then tap Settings > Remove device> Confirm.
Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
Cellular data should be turned off.
If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
Start adding the device back to the Nest app.

If you continue to get an error code during setup, you can check out this handy guide for additional troubleshooting steps: Troubleshoot Nest camera and doorbell setup messages.

Keep me posted.

I appreciate your help, MplsCustomer.

Best,

Lance

Re: Cannot re-add cameras

Lance_L — Mon, 14 Aug 2023 00:41:00 GMT

Hello Hdc,

I wanted to follow up and see if you’re still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Best,

Lance