topic Re: Cannot connect in Home Automation

Cannot connect

Wildbill1 — Sat, 29 Jul 2023 12:16:21 GMT

i cannot connect my Nest thermostat to my nest app. I put in the code from the nest app and it says try again later? What am I missing?

Re: Cannot connect

Jenelyn_O — Wed, 02 Aug 2023 20:03:37 GMT

Hi Wildbill1,

Thanks for reaching out. I'm sorry for the delay. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Were you able to try scanning the QR code instead? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near your thermostat? Those devices could interfere with the Wi-Fi or Bluetooth signal. How far is your thermostat from your router? Please share with us your thermostat power readout.

You can follow this guide:

Go to your thermostat Quick View menu.
Go to Settings.
Look for Technical Info.
Select Power.

Also, ensure that there are no Bluetooth devices connected to your phone.

Best,

Jenelyn

Re: Cannot connect

Jenelyn_O — Mon, 07 Aug 2023 19:16:20 GMT

Hi there,

I just want to check if you managed to see my response above. Were you able to try the troubleshooting steps that I provided? Please let me know how it goes. Also, please share with us your thermostat power readout.

Thanks,

Jenelyn