topic Re: Google morning routine does not play new routine in Home Automation

Google morning routine does not play new routine

AverageAX — Tue, 25 Jul 2023 06:24:32 GMT

Hello, a couple of weeks ago I changed my morning routine to not play the latest news anymore but play dreams by Fleet Wood Mac. When I give a verbal command the routine works perfect but when the routine automatically plays after an alarm I set, it still plays the old routine where it tells me the latest news. Could someone help me why it is doing this?

Re: Google morning routine does not play new routine

ClipperKim — Wed, 26 Jul 2023 00:00:50 GMT

Following as I have almost the same problem. I changed my ‘Play the News’ routine and now Google home just plays whatever news it seems to want to. The only way it works properly is when I play the routine by tapping on it in the Google Home app. Kinda defeats the purpose of automations. I’ve deleted the speaker, the Home group, the entire Google Home app, and the routine, and reinstalled them all…more than once. Still doesn’t work properly. Very frustrating as this should be a simple thing to work properly.

Re: Google morning routine does not play new routine

Juni — Sat, 29 Jul 2023 20:35:52 GMT

Hi folks,

Thanks for reaching out. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni

Re: Google morning routine does not play new routine

ClipperKim — Sun, 30 Jul 2023 21:23:57 GMT

Hi Juno. Done and submitted.

Re: Google morning routine does not play new routine

Alex_S — Tue, 01 Aug 2023 13:31:53 GMT

Hi there,

We haven’t received your form. Did you use the same email address? If not, kindly fill it out using the same email that you are using in this thread so we can continue with the next step.

@AverageAX, kindly fill it out so we can continue with the next step.

Best,
Alex

Re: Google morning routine does not play new routine

ClipperKim — Thu, 03 Aug 2023 05:04:25 GMT

Hi Alex. I just resent my completed form. Let me know if you get it.
Thanks.

Re: Google morning routine does not play new routine

Alex_S — Thu, 03 Aug 2023 17:46:38 GMT

Hi ClipperKim,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon.

@AverageAX, do you still need help with your device? If so, kindly fill out this form.

Thanks,
Alex

Re: Google morning routine does not play new routine

AverageAX — Fri, 04 Aug 2023 20:45:42 GMT

Hi Alex

I am not able to fill in the form because it is not available in my language, Dutch.

Re: Google morning routine does not play new routine

Alex_S — Sat, 05 Aug 2023 15:12:00 GMT

Hi AverageAX,

I'm sorry to know about that. Kindly use the English version, as Dutch isn’t supported at this time. I’ll wait for your update.

Kind regards,
Alex

Re: Google morning routine does not play new routine

Alex_S — Tue, 08 Aug 2023 15:33:56 GMT

Hi there,

Were you able to fill out the form? There’s an option at the bottom to choose the English version, kindly tap on that to proceed.

Sincerely,
Alex

Re: Google morning routine does not play new routine

Alex_S — Fri, 11 Aug 2023 16:33:32 GMT

Hey there,

We still haven’t received your form. Should you still need assistance, just fill out the form and the team will get back to you as soon as possible.

Warmly,

Alex

Re: Google morning routine does not play new routine

Alex_S — Sat, 12 Aug 2023 18:23:38 GMT

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Let us know if there is anything else we can help you with.

Best,
Alex

Re: Google morning routine does not play new routine

Princesss — Thu, 31 Aug 2023 16:29:03 GMT

Hello AverageAX,

I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.

Best,

Princess