topic Re: Unable to connect NEST thermostat in Home Automation

Unable to connect NEST thermostat

Gopal601 — Mon, 14 Aug 2023 19:10:11 GMT

Unable to connect nest thermostat to nest app.

Re: Unable to connect NEST thermostat

David_K — Wed, 16 Aug 2023 20:07:13 GMT

Has it ever successfully connected to the app, or is this the first time you're setting up the thermostat?

Which model of thermostat is it that you have?

How to tell which Nest thermostat you have - Google Nest Help

Re: Unable to connect NEST thermostat

Gopal601 — Wed, 16 Aug 2023 21:33:28 GMT

I am all set, David! I am connected now. Thanks for reaching out to support.

Re: Unable to connect NEST thermostat

EdmondB — Wed, 16 Aug 2023 21:45:12 GMT

Hello Gopal601,

Awesome — glad to hear that and thanks for getting back to us. If you need further help, let me know.

Best,
Edmond

Re: Unable to connect NEST thermostat

Abjei — Tue, 12 Sep 2023 07:33:51 GMT

Unable to continue, the app froze at “where did you put this thermostat” on my NEST app

Re: Unable to connect NEST thermostat

Markjosephp — Wed, 13 Sep 2023 03:27:04 GMT

Hey Abjei,

I appreciate you posting on this thread, and I'm sorry you're having an issue completing your Nest Thermostat setup. Let's sort this out.

If you're using an iOS device, open your phone's Settings > Cross-Site Tracking and disable the setting that allows cross-site tracking. Also, you can try to wait for at least 2–5 minutes when you're at the "location" part of the setup process in the Nest app.

Let us know if that helps.

Regards,
Mark