topic Re: bn link plug issues without solution in Home Automation

bn link plug issues without solution

sdiver1973 — Wed, 12 Jul 2023 02:47:30 GMT

I am having the same issue as stated before.

I have installed a brand new smart outlet in my home (bn-link).

Both individual slots can have it's own name and even be controlled separately through the BN-Link app, but Google Home only recognizes one name, labels one “plug” and the other “switch” and activating either option applies to the whole outlet and either turns them both off or on.

I want them to be controlled separately by Google, both app and by voice command through Nest

I am using a droid and have google home version 3.2.1.7 I have tried uninstalling and reinstalling many times.

I have Alexa on my phone also and it works with that without changing anything. I have the Nest mini in my living room and would like to use that to control the plugs

Re: bn link plug issues without solution

Alex_S — Tue, 18 Jul 2023 17:17:22 GMT

Hi sdiver1973,

Thanks for posting — let's get this sorted out. Can you rename or change the device type of these plugs in the Google Home app? Do you see them under Other cast/Local devices, or in a room?

Regards,
Alex

Re: bn link plug issues without solution

sdiver1973 — Tue, 18 Jul 2023 22:25:10 GMT

I can see 2 devices but they both are names the same one is a switch and the other is a plug. If you rename one the other will change also.

Re: bn link plug issues without solution

Alex_S — Wed, 19 Jul 2023 15:25:52 GMT

Hello sdiver1973,

Try these troubleshooting steps:

Open the Google Home app > Devices > Press and hold one plug > Settings > Device information > Placement. Move it to a new room (for the meantime).
Try to rename/change the device type > Give a test command.
If the issue persists; try creating a new Home structure for testing.
Go back to the original Home > Press and hold the plug > Settings > Device information > Home > Move it to the new Home > Configure the plug information.

Let me know how it goes.

Regards,
Alex

Re: bn link plug issues without solution

Alex_S — Sat, 22 Jul 2023 19:44:18 GMT

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Alex

Re: bn link plug issues without solution

sdiver1973 — Sat, 22 Jul 2023 21:07:33 GMT

I just tried both options and both only control the one device it is like the other one is not even there now. One still show switch and outher outlet.

Re: bn link plug issues without solution

Dan_A — Wed, 16 Aug 2023 17:45:46 GMT

Hey sdiver1973,

Apologies for the delay and we appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Kind regards,

Dan

Re: bn link plug issues without solution

Dan_A — Sat, 19 Aug 2023 18:58:05 GMT

Hi sdiver1973,

We haven't received your form. Have you had a chance to fill it out?

Cheers,

Dan

Re: bn link plug issues without solution

Gylesman — Wed, 29 Nov 2023 15:38:06 GMT

Hello, I have the exact same issue. May I fill out the form for additional assistance?

Re: bn link plug issues without solution

Alex_S — Tue, 05 Dec 2023 18:42:28 GMT

Hi Gylesman,

Thanks for visiting the Google Nest Community. Have you had the chance to try the suggested troubleshooting steps above? If the issue persists after doing the steps, you can fill out the form and let me know once it is done.

Warmly,
Alex