topic Re: Scrambled screen nest thermostat in Home Automation

Scrambled screen nest thermostat

zoebtw — Fri, 04 Aug 2023 19:34:31 GMT

Hello, can anyone help.

The screen on my nest thermostat was flickering and going liney a few weeks ago intermittently but now the screen is so scrambled you can see what's going on.

Re: Scrambled screen nest thermostat

Markjosephp — Sat, 05 Aug 2023 03:41:55 GMT

Hello zoebtw,

Uh oh! Thanks for letting us know about the broken Nest Thermostat screen display. I'd love to know more about this.

Could you provide more details about what happened? Were there any instances where the thermostat display fell off from its base or bumped into it? Also, try to press and hold the screen for 10 seconds until it shuts down to restart, and let us know how it goes.

Regards,
Mark

Re: Scrambled screen nest thermostat

Markjosephp — Tue, 08 Aug 2023 06:52:47 GMT

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

Re: Scrambled screen nest thermostat

zoebtw — Sat, 12 Aug 2023 19:37:36 GMT

I have tried shutting down as suggested but screen just comes back in white and nothing

Re: Scrambled screen nest thermostat

zoeuvre — Wed, 23 Aug 2023 18:03:45 GMT

Hi folks,

@zoebtw, thanks for the follow-up information. Don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done?

I appreciate your help, Mark.

Best,

Zoe

Re: Scrambled screen nest thermostat

Markjosephp — Sat, 02 Sep 2023 01:41:01 GMT

Hi everyone,

Thanks for your assistance here, Zoe.

@zoebtw, I don't want to be a nudge, but I'd like to make sure you get the help you need. Please let us know if you have already submitted the form so we can move forward. Feel free to reach out again if you still need help.

Best regards,
Mark

Re: Scrambled screen nest thermostat

zoebtw — Sat, 02 Sep 2023 06:52:52 GMT

Hello, I completed the form the other day, no help yet

Re: Scrambled screen nest thermostat

Markjosephp — Sat, 02 Sep 2023 08:13:36 GMT

Hi zoebtw,

I appreciate the effort, but we haven't received it yet. Could you please submit another form and let me know once you're done? This is for me to ensure your case will be properly handled.

Keep me posted.

Thanks,
Mark

Re: Scrambled screen nest thermostat

Markjosephp — Wed, 06 Sep 2023 01:10:50 GMT

Hello zoebtw,

Thanks for completing the form; we have received it. Soon, a member of our senior support team will contact you via email. Also, we'll leave this thread open a little longer for follow-up questions and concerns.

Thanks,

Mark