topic Re: Cannot change color of some smartlife lightbulbs in Home Automation

Cannot change color of some smartlife lightbulbs

Bounceman44 — Mon, 24 Jul 2023 14:23:26 GMT

Hello, since the recent google home update on some specific smart life light bulb models I am unable to to change the color with google assistant or the home app. I can change the color in the W spectrum but not to an RGB color. I can however use the smartlife app to change the color to RGB. I can then ask google to change the color to another RGB color and it will work. If i change the color from RGB to a W color I cannot change it back to a RGB color. When attempting to change from a W color to a RGB color the indicator in google home changes to the RGB color then switches back to the previous W color. Google Assistant does not give any errors when trying to switch from a W color to RGB.

Re: Cannot change color of some smartlife lightbulbs

Juni — Sat, 29 Jul 2023 13:42:27 GMT

Hi Bounceman44,

Thanks for reaching out and for the details you’ve shared. Try to reboot your Wi-Fi router and your lights. Do the same thing on your mobile phone. If you have Google speakers you can reboot them to refresh. Once done try it again and observe if it makes a difference.

Regards,

Juni

Re: Cannot change color of some smartlife lightbulbs

Bounceman44 — Tue, 01 Aug 2023 04:17:47 GMT

I did as requested and it has made no difference.

Re: Cannot change color of some smartlife lightbulbs

Muddi — Tue, 01 Aug 2023 21:38:48 GMT

Hey Bounceman44,

Chiming in, let's proceed with removing and relinking your SmartLife account from the Google Home app to refresh the connection of your devices. Once done, ask your Google Home device to sync all your devices and check if the issue has been resolved.

Let me know if that works.

Cheers,

Muddi

Re: Cannot change color of some smartlife lightbulbs

Bounceman44 — Fri, 04 Aug 2023 01:42:53 GMT

This has not fixed the issue.

Re: Cannot change color of some smartlife lightbulbs

Juni — Wed, 16 Aug 2023 18:37:04 GMT

Hello there,

Got it. Create a new home and link your device there, then observe if this will make a difference. See the steps below on how to create a new home structure.

Open the Google Home app .
At the top, tap Add .
Tap Create new home.
Follow the steps.

Note: You can have up to 5 homes in your account.

Thanks,

Juni

Google Home App for the last 1 month fails to change light color of LED bulbs (SmartLife enabled)

GoogHelp — Fri, 18 Aug 2023 22:04:27 GMT

Hi,

Context:

I have 4 bulbs grouped under a room, and these bulbs are linked from SmartLife App into Google Home App.
Google Home App lets you change the temperature, brightness, and colors (as a group of lights or individually).
I am able to change all without any issues in the first 2-3 months they were installed... Keep in mind that I was able to do this by either changing it manually through the google Home app on my phone OR Speaking to my pixel phone or speaking to my nest-mini.

Problem:

Around July 13-18 2023, the color changing capability just stopped working.
In Google Home App there are two options with each light (or group of lights), First Option is Temprature (which works just fine still, they have pre-set temp colors or sliding scale. The second Option is Color, this is where the problem exists.
The option to change colors on google home app is still there, BUT:
- It is stuck on a single color, no matter how much you change the color on the app the end-result is the same color (whether you try to change the lights in a group or individually)
- Even talking to nest-mini, it will confirm it is now changing light (e.g. "changing lights from Blue to Red")... but the lights don't change either
Light colors still work because, when you go directly to the SmartLife App, each bulb can still be changed to any color you want...
Furthermore, once you change the color from the SmartLife App, THAT will be the default color of the Google Home App will just be fixated/stuck to...
So essentially, Home App only lets you change to the Temperature option colors, or the last color you chose in the SmartLife app.
There must have been a google home update the ruined the integration

What I tried:

Unlinked devices in google home from SmartLife and relinked it a while later.
Changing the colors to something neutral in SmartLife and trying again in google Home
Waited for another update to come through, thinking I am not the only one going through this.
Cleared Cache in SmartLife app.

Re: Google Home App for the last 1 month fails to change light color of LED bulbs (SmartLife enab...

Juni — Wed, 23 Aug 2023 20:30:04 GMT

Hi there,

Thanks for reaching out. I know how it feels when something isn’t working as it should. A few question:. what phone are you using (Android or iOS)? What Google Home app version is installed to your phone? Do you have other third party devices linked? If so, are you able to control them? Try to relink Google Home app and observe if it makes a difference. Using another phone will also help us isolate this.

I look forward to your response.

Regards,

Juni

Re: Cannot change color of some smartlife lightbulbs

Bounceman44 — Thu, 24 Aug 2023 15:17:59 GMT

I have tried this and the issue still persists.

Re: Google Home App for the last 1 month fails to change light color of LED bulbs (SmartLife enabled

Bounceman44 — Thu, 24 Aug 2023 15:20:21 GMT

I am having this exact same issue.
See my thread,
https://www.googlenestcommunity.com/t5/Home-Automation/Cannot-change-color-of-some-smartlife-lightbulbs/m-p/470112#M21119

Re: Google Home App for the last 1 month fails to change light color of LED bulbs (SmartLife enabled

Juni — Thu, 24 Aug 2023 20:58:12 GMT

Hi Bounceman44,

Got it. I'll merge this with that thread since it's the same issue. I suggest that you both follow the main thread for updates because this will be locked automatically once merged into that one.

Thanks,

Juni

Re: Cannot change color of some smartlife lightbulbs

Juni — Thu, 24 Aug 2023 21:00:55 GMT

Hi folks,

Since we are experiencing this issue on the SmartLife App only, have you both had the chance to contact them for awareness? Both of you can also try to factory reset your lights and relink them to the SmartLife app and then to the Google Home app.

Best,

Juni

Re: Cannot change color of some smartlife lightbulbs

GoogHelp — Fri, 25 Aug 2023 00:13:58 GMT

I am using Pixel 7 Android v13

Re: Cannot change color of some smartlife lightbulbs

Bounceman44 — Fri, 25 Aug 2023 00:43:23 GMT

S22 ultra android 13

Re: Cannot change color of some smartlife lightbulbs

Meowmf — Thu, 07 Sep 2023 02:42:18 GMT

Hi, I have Tradfri (Ikea) smart bulbs and Gateway : I can change the color in the Google Home App, but when I try to change the color in a routine I have an error message saying this function is not supported.

What I tried :

I relinked the account with Ikea Smart Home 1, and asked Google Assistant to resync all my devices.

I uninstall and reinstall the bulbs

I tried a custom command in the routine

Nothing of that fixed the problem

My phone is a Pixel7

Re: Cannot change color of some smartlife lightbulbs

Juni — Thu, 14 Sep 2023 19:29:16 GMT

Hi folks,

GoogHelp and Bounceman44, have you had the chance to try the steps provided in this thread? Give it a try and let us know if it works for you.

Meowmf, thanks for posting and for the details you’ve shared. Is this feature working on your lights? Have you had the chance to contact the manufacturer to seek guidance on whether this feature is supported on their lights?

Keep me posted.

Regards,

Juni

Re: Cannot change color of some smartlife lightbulbs

Bounceman44 — Thu, 14 Sep 2023 21:06:50 GMT

Yes I have tried all suggested options, none have worked. I am currently in the proccess of talking to the smartlife devs about the issue.

Re: Cannot change color of some smartlife lightbulbs

Meowmf — Thu, 14 Sep 2023 21:15:23 GMT

Hi,

Yes, I called the manufacturer, and they say to adress the issue to Google...

I'm really tired of this : changing the light color is a basic functionality in a smart home automations. So I tried my routine with the Alexa app this morning, and surprise, it's working. In fact, a lot of my Google routines are bugging, and all of them are working really nice with Alexa.

Re: Cannot change color of some smartlife lightbulbs

Juni — Tue, 19 Sep 2023 20:53:43 GMT

Hi folks,

Thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni

Re: Cannot change color of some smartlife lightbulbs

Bounceman44 — Tue, 19 Sep 2023 21:19:25 GMT

I have filled out this form.