topic Re: Can't connect Geeni in Home Automation

Can't connect Geeni

Chewie4304 — Tue, 12 Sep 2023 03:26:33 GMT

Last night, I encountered my all-too-common "cannot reach Geeni" message from my Assistant. I ended up unlinking Geeni from my Google Home before trying to relink it. That's when I kept getting "Could not reach Geeni. Please try again" message in my Home app. After having no luck with several attempts, I tried again tonight. Now, I'm seeing this:

I haven't changed anything in my Geeni app that I've been using for a couple years. Help?

Re: Can't connect Geeni

Chewie4304 — Wed, 13 Sep 2023 12:10:53 GMT

UPDATE: It seems that I have fixed it. I removed all devices from my Geeni app. After adding at least a few back, I was able to reconnect to my Home app. It all seems to be working fine now.

Re: Can't connect Geeni

Alex_S — Wed, 13 Sep 2023 19:44:21 GMT

Hi Chewie4304,

We’re glad to hear that this has been sorted out, and thanks for sharing your resolution here in the Community! Should you have other questions or concerns, let us know. We’d be glad to help.

Best,
Alex