topic Re: google nest hub 2nd gen in Home Automation

google nest hub 2nd gen

mhanson — Mon, 02 Oct 2023 13:54:24 GMT

Hi, I bought a google nest hub for my mom and she could never get it going, some clown on amazon sold me a store display...is there anything i can do with it? it wont connect to home and there is a port on the bottom of the unit that i have no idea what to do with either...it runs and displays like a normal unit but im stumped

Re: google nest hub 2nd gen

mhanson — Mon, 02 Oct 2023 13:54:50 GMT

also, it is too late to send it back to the seller

Re: google nest hub 2nd gen

Hollen_ar_mor — Mon, 02 Oct 2023 18:44:02 GMT

What is a "store display" ?

Could you update a picture ?

Re: google nest hub 2nd gen

Alex_S — Thu, 05 Oct 2023 13:43:32 GMT

Hi folks,

Thanks for the assistance, Hollen_ar_mor.

mhanson, I’m sorry to hear about what happened. What can you exactly see on its screen? Is it responding to a factory reset? I’ll look forward to your response.

Regards,
Alex

Re: google nest hub 2nd gen

mhanson — Thu, 05 Oct 2023 15:57:56 GMT

Hi Alex, no it wont factory reset at all..the screen looks great and everything looks like mine but it does not hook or find on my google home app. so its just a dummy sitting there looking pretty

Re: google nest hub 2nd gen

mhanson — Thu, 05 Oct 2023 17:37:18 GMT

Re: google nest hub 2nd gen

Alex_S — Thu, 05 Oct 2023 19:22:35 GMT

Hello mhanson,

Oh no! I see what you mean; this is a demo device. The only way you can factory reset and set it up on your account is if the store that sold them will unlock it from demo mode. I suggest that you contact Amazon’s customer service to see what they can do to help you return the device to the seller.

Best,
Alex

Re: google nest hub 2nd gen

mhanson — Mon, 09 Oct 2023 15:28:49 GMT

it looks and acts like a normal - factory reset does not work

Re: google nest hub 2nd gen

mhanson — Mon, 09 Oct 2023 15:30:40 GMT

ok..i figured it would be something like that..problem is, my amazon account was closed and is no more on that one., Amazon made me open a whole new account ..but ill give it a try...

Re: google nest hub 2nd gen

Juanlulus — Sat, 08 Feb 2025 15:17:15 GMT

Please, Can you tell me what happened? I have the same problem. Thanks