topic Getting help in Home Automation

Getting help

Ralph2 — Thu, 12 Oct 2023 23:36:35 GMT

Nest Hub Max never worked correctly. Sometimes it doesn’t work at all. Why won’t Google replace this defective device? I called support 9 times and always get the Philippine’s. They promise to get me answers but never reply.

Re: Getting help

Alex_S — Fri, 13 Oct 2023 18:52:11 GMT

Hi Ralph2,

I’m sorry to hear about what happened. Kindly share the recent case ID you had with our support team so we can further look into it.

Regards,
Alex