topic Remove previous owner account in Home Automation

Remove previous owner account

SnowyClare — Fri, 13 Oct 2023 23:40:59 GMT

Hi,

the old owner left the nest learning thermostat and their account still connected. How can I remove theirs and add mine?

Snowy

Re: Remove previous owner account

IDO — Sat, 14 Oct 2023 00:12:35 GMT

I just had the same issue go to settings...select account connection and Reset. Then you can reconnect to your network. Hope this helps

Re: Remove previous owner account

EmersonB — Wed, 18 Oct 2023 22:16:58 GMT

Hi everyone,

@SnowyClare, thanks for reaching out here in the Community. Just go to the Settings of your Nest Thermostat and look for Reset> All Settings. Just a reminder, all of your configuration will get reset. Make sure you know your heating and cooling system settings in the settings. In case you don't, you may go to Settings> Equipment.

Let us know your update here.

I appreciate the help, IDO.

Best,

Emerson

Re: Remove previous owner account

SnowyClare — Thu, 19 Oct 2023 06:24:59 GMT

Thank you! I finally asked the previous owner to remove his account as I really scared I forgot anything about the input. All set now! Appreciate for all your help.
Snowy

Re: Remove previous owner account

Jenelyn_O — Tue, 31 Oct 2023 16:35:25 GMT

Hi folks,

@SnowyClare, thanks for letting us know. I'm glad to hear that everything is fine now. Please feel free to let us know if you still have questions or concerns by creating a new thread.

I appreciate the input, and Emerson.

Cheers,

Jenelyn

Re: Remove previous owner account

Alicia4 — Wed, 13 Dec 2023 01:50:20 GMT

Hey,

I need help no the previous account in the old owner, but I don’t know who the old owner is to take it off the account.

Re: Remove previous owner account

Lance_L — Wed, 13 Dec 2023 20:46:10 GMT

Hey everyone,

@Alicia4, thanks for joining the discussion. I’m sorry to hear that you’re having the same issue. Have you had a chance to try to factory reset the Nest thermostat as suggested by Emerson above? If yes, how was it?

Let me know if you have any questions.

I appreciate your help, Emerson and Jenelyn.

Best,

Lance

Re: Remove previous owner account

sonoray — Wed, 23 Jul 2025 01:49:55 GMT

“Hi, I have a Nest Cam model A0005 with FCC ID ZQANC11. I purchased it several years ago but it’s still tied to my ex-husband’s Google account, and I’m no longer in contact with him. I need to reset and activate it under my own Google account. I’m the rightful owner and can provide proof of possession. Can you help me transfer ownership or unlock the device?

Re: Remove previous owner account

LAHWpg — Fri, 01 Aug 2025 01:16:55 GMT

Hello. I am having a similar issue. I performed a factory reset on the account, but now can’t get it to reconnect to Wi-Fi at all. It’s summer we have no air-conditioning help! Please!