topic Re: Nest Wifi point activation failure in Home Automation

Nest Wifi point activation failure

daotoan — Sun, 15 Oct 2023 15:54:56 GMT

I am having an issue activating the Nest Wi-Fi Point (AC1200) after performing the factory reset. The device is part of the package that came with the Nest Wifi Router (AC2200). - M: H2D and H2E. I performed the factory reset on both the Router and Point after not getting the Point device to ever connect correctly. After resetting, I was able to get the Router to work using the Google Home app. However, the Point device requires the Google Device Utility to "activate" but the app could never find it.

I followed all the instructions in both the Google Home and Google Device Utility apps but no luck. What else can I try?

Re: Nest Wifi point activation failure

daotoan — Sun, 15 Oct 2023 18:30:05 GMT

For those in a similar situation, it seems to be related to a bug with the Google Home/Google Device Utility Apps on my Pixel 7 Pro phone. I was able to configure the Nest Wi-Fi using the Google Home app on an iOS device with no issues.

Re: Nest Wifi point activation failure

Alex_S — Wed, 18 Oct 2023 13:33:19 GMT

Hi daotoan,

This certainly hasn’t been easy for you. But it’s good to know that you were able to isolate and fix this. We appreciate you sharing the resolution you found. We'll definitely take this as feedback, and we'll ensure that we learn from it to be able to deliver a better experience in the future.

Let me know if I can help you with anything else on Google Wifi.

Regards,
Alex