topic Re: “Turn off lights” no longer turns off lights. in Home Automation

“Turn off lights” no longer turns off lights.

Phae — Fri, 01 Apr 2022 05:42:27 GMT

Approximately 4 days ago, my lighting automation has stopped behaving correctly. Here’s my example:

I usually say “Turn off the bedroom lights” and the google home hears me and correctly turns off 7 lights and responds with the same-room “ding” sound to let me know it’s heard instead of a vocal response.

Now, when I say “Turn off the bedroom lights”, it only turns off two devices connected as GE dimmer wall switches, and sounds the same in-room “ding” that it’s followed the instruction. The other 5 lights are connected via socket outlet controllers, but are recognized in the google home app as “lights” (as reported by SmartThings, and by their naming convention), do not get toggled anymore.

Google home correctly sees them in the bedroom “light” group and they can be toggled from there as a group correctly. Using Assistant in any way (via phone or physical home device has the same, faulty, behavior.

So, it seems that something’s gone awry with the toggling of any “light” device in the system.

Nothing about our configuration has changed in months, so I can only assume it’s a software problem somewhere in the chain - either between Assistant and Home or in Home alone.

Anyone else?

Re: “Turn off lights” no longer turns off lights.

cyclops755 — Mon, 04 Apr 2022 13:54:33 GMT

Not sure my experience is identical, but I've had similar weird issues with my Assistant/Smart things integration in the past. I've usually been able to resolve them by unlinking/relinking SmartThings with assistant.

Re: “Turn off lights” no longer turns off lights.

GarrettDS — Mon, 11 Apr 2022 17:07:13 GMT

Hey there,

Sorry to hear about the frustrations that you're having with the Google Assistant, I'm happy to help.

I would suggest visiting our Google Assistant Forum and writing to them there as this is a question that they would be able to help answer.

Please let me know if you have any further questions.
Best regards,

Garrett DS

Re: “Turn off lights” no longer turns off lights.

GarrettDS — Mon, 18 Apr 2022 16:54:57 GMT

Hey there,
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: “Turn off lights” no longer turns off lights.

GarrettDS — Thu, 21 Apr 2022 15:51:37 GMT

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS