topic Re: Google nest doorbell lens broken in Home Automation

Google nest doorbell lens broken

dang — Wed, 11 May 2022 06:36:11 GMT

My new google nest doorbell fell knowing that it was already securely mounted. I was wrong. Lens got shattered. Is there a way to replace the lens. I just bought this yesterday.

Re: Google nest doorbell lens broken

Brad — Wed, 11 May 2022 17:09:39 GMT

Hey there,

Thank you for your patience. I am so sorry to hear that the lens broke! Especially with it being so new. Unfortunately, we do not process these requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number.

Best Regards,

Brad.

Re: Google nest doorbell lens broken

dang — Wed, 11 May 2022 23:19:54 GMT

Thanks Brad for your reply,

I have tried chat with Google support and have been very helpful so far.

Kind regards,

Dan

Re: Google nest doorbell lens broken

dangal — Thu, 12 May 2022 08:51:41 GMT

I have the same issue.

Re: Google nest doorbell lens broken

Brad — Thu, 12 May 2022 15:25:38 GMT

@dangal

Please follow the same steps above to reach out to Support.

Best regards,

Brad.