topic Re: Nest cams offline in Home Automation

Nest cams offline

Josephb — Tue, 17 May 2022 21:27:00 GMT

My outdoor cameras regularly go offline for 15 to 20 minutes at a time. It's been doing it for a long time, I've just gotten used to it, but it's gotten reallyold now. Different times of the day, duration of disconnect, etc. My xfinity internet is awesome, signal strength at cameras are perfect, and the power supply is is independent. Any ideas or suggestions?

Re: Nest cams offline

SteveT1 — Tue, 24 May 2022 05:13:11 GMT

Hi there,

I'm sorry to hear about that. Let's get this sorted out. A few questions: How far is the Nest Outdoor camera from the router? What is the color of the LED lights on your Nest Camera when it goes offline? Also, how does it reconnect?

You can check this article on how to Troubleshoot offline Nest camera or doorbell for basic steps.

Regards,

Steve

Re: Nest cams offline

aatienza — Sat, 28 May 2022 04:46:56 GMT

Hey Josephb,

I'd like to jump in here and check if you've seen Steve's response. Let us know if you need more help by replying to this thread.

Thanks,

Archie

Re: Nest cams offline

aatienza — Wed, 08 Jun 2022 00:31:57 GMT

Hey Josephb,

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Archie