topic Re: Modifying a routine eliminates the actions of "playing multimedia contents in Home Automation

Modifying a routine eliminates the actions of "playing multimedia contents

MassimoGuada — Wed, 26 Jan 2022 08:28:51 GMT

By creating the routine, for example, you play the music at a certain time, the routine is created perfectly and works, but modifying the routine disappears the action of "playing multimedia content.

Re: Modifying a routine eliminates the actions of "playing multimedia contents

GarrettDS — Tue, 08 Mar 2022 17:06:40 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
Garrett DS

Re: Modifying a routine eliminates the actions of "playing multimedia contents

MassimoGuada — Thu, 10 Mar 2022 09:32:15 GMT

hello,

I tried to reset all the devices.
I did as if everything was new.
The problem remains.
I bought a nest display and in the routines page I don't see the ones that are present in the home App.

Regards

Re: Modifying a routine eliminates the actions of "playing multimedia contents

Princesss — Mon, 14 Mar 2022 22:02:02 GMT

Hi MassimoGuada,

Thanks for the details you've shared.

Could you go ahead and try these steps? After that, let's re-create the routines and see if it works.

Go to https://bit.ly/3KCSpCc
From the options menu select other google activity
Scroll all the way to the bottom
You’ll see Google Assistant Routines and a delete button
Tap delete and confirm

Keep me posted.

Best,

Princess

Re: Modifying a routine eliminates the actions of "playing multimedia contents

GarrettDS — Thu, 17 Mar 2022 20:52:58 GMT

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: Modifying a routine eliminates the actions of "playing multimedia contents

MassimoGuada — Tue, 22 Mar 2022 11:52:27 GMT

I followed the guide, the problem is not solved.
1-I create the new routine (img1)
2- I save it
3- I modify it (img2)
an action is missing, I always have to put it back.

does not insert the images

Regard

Re: Modifying a routine eliminates the actions of "playing multimedia contents

Princesss — Thu, 24 Mar 2022 00:20:35 GMT

Hi MassimoGuada,

Thanks for your effort on trying those steps.

Can you please tell what language is set on your Google Assistant? Also, by any chance, could you try using a different Gmail account so we can further isolate the issue if it it within the account or not?

Keep me posted.

Best,

Princess

Re: Modifying a routine eliminates the actions of "playing multimedia contents

MassimoGuada — Thu, 24 Mar 2022 15:10:26 GMT

Hello,

the language is Italian.

I try with another gmail account.

I inform you

regards

Re: Modifying a routine eliminates the actions of "playing multimedia contents

Muddi — Thu, 31 Mar 2022 22:15:47 GMT

Hey MassimoGuada,

It's us again, We wanted to check back in to see if you have other questions and concerns. Feel free to let us know if you do.

Best,

Muddi

Re: Modifying a routine eliminates the actions of "playing multimedia contents

MassimoGuada — Fri, 01 Apr 2022 06:39:55 GMT

The problem was not solved:
1. new apparatus
2. new google account
3. different wifi
the problem remained.
Other things, why don't I see all my routines in the google display?

best

Re: Modifying a routine eliminates the actions of "playing multimedia contents

Muddi — Sat, 02 Apr 2022 13:18:09 GMT

Hey MassimoGuada,

Apologize for the delays. To confirm, are you able to add the action before? Could you try changing the language to US_EN on your phone and Google Nest display, so we can check if this is a locale issue or not.

Follow the steps below to know-how:

Change the language set on your mobile phone to US_EN.
Restart your phone.
Once your phone restarted, open the Google Home app.
At the top right, tap your account and then Assistant settings > Languages.
Tap your current language > choose a new language.
Force close the Google Home app, then re-open.

Let us know how it goes.

Cheers,

Muddi

Re: Modifying a routine eliminates the actions of "playing multimedia contents

MassimoGuada — Sat, 02 Apr 2022 16:52:12 GMT

I did the test by changing the language. It does not work. a few months ago it worked. does it work for you? you've tried?

regards

Re: Modifying a routine eliminates the actions of "playing multimedia contents

Muddi — Fri, 08 Apr 2022 15:12:06 GMT

Hey MassimoGuada,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Modifying a routine eliminates the actions of "playing multimedia contents

MassimoGuada — Sat, 09 Apr 2022 08:12:53 GMT

the problem remains. I understand that you do not have the possibility to intervene at a systemic level. can you tell me the google assistance? thank you

Re: Modifying a routine eliminates the actions of "playing multimedia contents

Muddi — Tue, 26 Apr 2022 04:23:13 GMT

Hey MassimoGuada,

My apologies for the late response. To confirm, are you trying to re-arrange the actions on routine? Could you tell me more about it? What are the actions that you have on your routine so I can try to replicate here on my end.

Looking forward to your response.

Cheers,

Muddi

Re: Modifying a routine eliminates the actions of "playing multimedia contents

MassimoGuada — Thu, 28 Apr 2022 08:20:17 GMT

data entered

Re: Modifying a routine eliminates the actions of "playing multimedia contents

Muddi — Thu, 28 Apr 2022 09:25:49 GMT

Hey MassimoGuada,

Thanks for coming back to us. Sorry, but can you tell us more about the issue? Also, what are the actions are you adding on your routine?

Looking forward to your response.

Cheers,

Muddi

Re: Modifying a routine eliminates the actions of "playing multimedia contents

Muddi — Fri, 20 May 2022 03:45:42 GMT

Hey MassimoGuada,

I just wanted to follow up this? Do you still need help with your device?

Cheers,

Muddi

Re: Modifying a routine eliminates the actions of "playing multimedia contents

MassimoGuada — Fri, 20 May 2022 07:08:38 GMT

you asked for info for the test.
I entered all the data for the form.
I await your news

Re: Modifying a routine eliminates the actions of "playing multimedia contents

Muddi — Sat, 21 May 2022 03:27:32 GMT

Hey MassimoGuada,

My apologies for the confusion. We have received the form that you submitted. Our team already sent you an email last April 30. Please check your inbox and confirm if you are able to receive it. Here's the case ID for your reference: 5-6488000032461.

Cheers,

Muddi