topic Re: Matter Support for 3rd-gen Nest Learning Thermostat in Home Automation

Matter Support for 3rd-gen Nest Learning Thermostat

NKearns — Fri, 15 Sep 2023 08:53:20 GMT

Where is Matter support for the more expensive 3rd-gen Nest Learning Thermostat? Is there a time frame for when Matter support for the other Nest thermostats will be rolled out? It would be great for Google to communicate it's intentions. If they have no intentions of providing Matter support for 2nd and 3rd gen Nest Learning thermostats then it at least allows us, the consumers, to make some informed decisions. I look forward to your response.

Re: Matter Support for 3rd-gen Nest Learning Thermostat

zoeuvre — Sun, 17 Sep 2023 21:13:05 GMT

Hi NKearns,

We're happy to hear about your excitement for Nest Learning Thermostat's integration with Matter, but we don't have any news to share about its availability timeframe. Our teams are aware, and we're working on a fix. Right now, only the Nest Thermostat 2020 is one of the Google Nest products that will support Matter, meaning that it will be possible for our customers to control their thermostat from third-party platforms that are Matter certified. Check out this article of Google devices with Matter to learn more.

If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

All the best,

Zoe

Re: Matter Support for 3rd-gen Nest Learning Thermostat

NKearns — Mon, 18 Sep 2023 07:50:13 GMT

Sadly you have provided no new information. I was already aware that only the basic Nest Thermostat supported Matter. I am somewhat disappointed that those of us that invested in the more expensive Nest Learning thermostat are being left behind. My question was WHEN will matter support be available for the 3rd Gen Nest Learning Thermostat. Effectively you are saying I should have bought the cheaper version? Very sad.

Re: Matter Support for 3rd-gen Nest Learning Thermostat

RenzJ — Tue, 19 Sep 2023 19:45:05 GMT

Hi folks,

@NKearns, this is not the experience we want you to have, and I know this is not the answer you're looking for. While we don't have any timeframe to share, I'd suggest submitting feedback using the Google Home app. Our team is working hard to deliver the best experience to our users.

Share feedback about Google Nest.

Thanks for the help here, Zoe.

Cheers,

Renz

Re: Matter Support for 3rd-gen Nest Learning Thermostat

ivostoy — Wed, 27 Sep 2023 12:41:02 GMT

I am super disappointed.

I just replaced my old ecobee with nest thermostat 3rd gen - main reason was matter / thread support I expected.
I assumed that "2020 model" means the latest....and after days of searching found that it is the old model...
I know that google de-prioritized smart home development but still ....
I will return my nest and get latest ecobee - I see so many cool and better features.

Re: Matter Support for 3rd-gen Nest Learning Thermostat

andrewkirc — Fri, 13 Oct 2023 21:53:37 GMT

Yeah it is kind of crazy that the more expensive model still doesn't have Matter support. Especially when they're selling it alongside the cheaper model. Also, hoping for an update soon - since I have two 3rd Gen Nest Learning Thermostats that were bought in 2021.

Re: Matter Support for 3rd-gen Nest Learning Thermostat

Quiet-reader — Sun, 15 Oct 2023 10:39:22 GMT

It's really depressing to see the responses from Google on the Nest forum(s)

*sensible question from someone who clearly knows what they are doing*

All answers go one of two ways

1) Have you tried a different phone?

2) We don't have any information to share right now, thanks for your interest

Clearly Google can't do hardware at all, and anyone who expected them to learn and give real support (including me) is mistaken.

Re: Matter Support for 3rd-gen Nest Learning Thermostat

tumbler — Wed, 08 Nov 2023 17:11:29 GMT

This is another reminder for me to steer clear of any Google smart home devices. Google has shown again and again that they are not committed to supporting their own products, and will either let them languish with no updates, or stop supporting them all together.

Re: Matter Support for 3rd-gen Nest Learning Thermostat

tumbler — Wed, 08 Nov 2023 17:16:31 GMT

Don't forget response option 3, which was used above: "I'd suggest submitting feedback using the Google Home app. Our team is working hard to deliver the best experience to our users."

I'm not holding my breath.

Re: Matter Support for 3rd-gen Nest Learning Thermostat

longebane — Thu, 09 Nov 2023 09:16:36 GMT

I’m seriously contemplating moving away from the Google/nest ecosystem completely because of this. I already tossed my OG Google home device off my balcony earlier today. Literally

Re: Matter Support for 3rd-gen Nest Learning Thermostat

Lithiuizm — Sat, 11 Nov 2023 10:13:54 GMT

You are happy to hear about their excitement? Obviously, you're taking the piss. Nobody is excited here because this is the service you don't provide us. The word you're looking for is “disappointment” 😂

Re: Matter Support for 3rd-gen Nest Learning Thermostat

Usnest — Tue, 14 Nov 2023 17:09:21 GMT

This is very disappointing… user of a 3rd gen spend the extra money to make sure I have the latest and now to learn that i should have spend less to get a nest with better functions 😞

Such a bad experience

Re: Matter Support for 3rd-gen Nest Learning Thermostat

tumbler — Wed, 15 Nov 2023 18:33:17 GMT

Exactly, and par for the course with Google and their attempts at consumer hardware products. It does not make sense to trust or invest in their products when they do things like this.

Re: Matter Support for 3rd-gen Nest Learning Thermostat

junalmeida — Wed, 15 Nov 2023 19:17:11 GMT

It is very disappointing indeed that the most expensive piece of hardware is not getting Matter support anytime soon.

Re: Matter Support for 3rd-gen Nest Learning Thermostat

NestHater — Thu, 16 Nov 2023 22:05:07 GMT

Guess it's time to sell these useless devices.

Re: Matter Support for 3rd-gen Nest Learning Thermostat

MagoBugo — Fri, 17 Nov 2023 04:38:43 GMT

Google should stop selling their useless devices if they don't plan to support them. I will never buy another Google device.

Re: Matter Support for 3rd-gen Nest Learning Thermostat

JonnyO — Wed, 29 Nov 2023 12:06:01 GMT

Another person here who is hugely disappointed that there is no matter support for the 3rd gen learning thermostat. It really is a shambles.

Will be looking to replace my two and the two Protect's next year and will likely never buy any more Google hardware due to the lack of support provided for these otherwise great devices.

Re: Matter Support for 3rd-gen Nest Learning Thermostat

tumbler — Wed, 29 Nov 2023 15:02:19 GMT

Same, I'm done with them. Now my Google Mesh Router is randomly going offline every day or two. I googled (no pun intended) and apparently this is a well known issue going back to 2021. There were suggestions of a firmware update, but it never came and the issue persists. The best part was when I contacted Google Support and their focus was making sure the router is plugged in (!!!!).... making sure I have an ethernet cable connecting it to my modem... and finally "Let's unplug it and plug it back in."

It's another case where there is a well known issue, but Google would rather treat us like idiots than support their own products.

Re: Matter Support for 3rd-gen Nest Learning Thermostat

Peyman2 — Thu, 21 Dec 2023 20:08:31 GMT

The question that I have is why you cannot Share a timeline!!!

every project should have a release date. If you are working on it it means that there is a project for G3 to support Matters!

please respect to your customers and at least share an approximate release date.

Re: Matter Support for 3rd-gen Nest Learning Thermostat

tumbler — Thu, 21 Dec 2023 21:09:37 GMT

Exactly. "We're working on it" or "We'll pass your feedback to the team" with no specifics means they are absolutely not working on this.