topic Re: Aladdin Connect Auth fail error. in Home Automation

Aladdin Connect Auth fail error.

Rchinpbg — Sat, 10 Jun 2023 12:02:22 GMT

Cannot add Aladdin Connect app to Google Home. AUTH fail error on sign in. Asks for a pin. Pretty sure it is correct. Positive the username and password is correct

Re: Aladdin Connect Auth fail error.

Tnickols — Fri, 16 Jun 2023 00:43:02 GMT

Running into same error. Called Aladdin and they mentioned they had not heard of this error. Sent in screenshots, waiting to hear back

Re: Aladdin Connect Auth fail error.

Muddi — Mon, 19 Jun 2023 20:44:24 GMT

Hey everyone,

Thanks for reaching out. Sorry to hear that you're having issues linking Aladdin Connect to the Google Home app. To confirm, have you tried using a different phone/tablet? Also, have you tried updating the password on the native app?

It appears that the issue is related to the Aladdin Connect portal link. If updating the password did not resolve the issue, we recommend that you contact the manufacturer so they can investigate the problem since our partner apps are responsible for maintaining their portals.

Cheers,

Muddi

Re: Aladdin Connect Auth fail error.

Rchinpbg — Tue, 20 Jun 2023 00:39:38 GMT

I have tried using multiple devices, changed password multiple times and have no problem logging into the app itself, just Google cannot log into Aladdin to set it up. I have also changed pin multiple times and called Genie Support "Alaiddin connect" and they say if you can connect with the their app the problem is with Google home app. Please help

Re: Aladdin Connect Auth fail error.

Muddi — Tue, 20 Jun 2023 15:08:06 GMT

Hey Rchinpbg,

Thanks for the quick response. May I know the specific app where you set up your Aladdin device?

Cheers,

Muddi

Re: Aladdin Connect Auth fail error.

Juni — Fri, 23 Jun 2023 18:28:46 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Aladdin Connect Auth fail error.

Rchinpbg — Fri, 23 Jun 2023 21:16:59 GMT

I am still at a loss as to why I cannot sync my aladdin account with Google home. Still have no problem with login to aladdin and all functionality with that app. I have changed my google pin code 3 times. No help

Re: Aladdin Connect Auth fail error.

Rchinpbg — Fri, 23 Jun 2023 21:18:45 GMT

Aladdin Connect. It is for my Genie garage door opener

Re: Aladdin Connect Auth fail error.

coreymlh — Sun, 25 Jun 2023 02:29:16 GMT

I think the Genie Aladdin Connect server is down. I was able to add it to another smart home device a month ago, and I cannot add it to Nest and ADT security system now. I tried resetting my password and cannot even reset it. I logged out from the Aladdin Connect app and cannot log back in. I am very sure my password is correct. It should be their issue. If it is not solved in a few days, I will go with smartQ instead.

Re: Aladdin Connect Auth fail error.

Juni — Sat, 01 Jul 2023 21:06:04 GMT

Hi coreymlh,

Thanks for reaching out, have you had the chance to contact their support team? If so, could you tell us their response so that we can share it with other users here?

I look forward to your response.

Regards,

Juni

Re: Aladdin Connect Auth fail error.

Juni — Tue, 04 Jul 2023 21:16:43 GMT

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

Re: Aladdin Connect Auth fail error.

coreymlh — Tue, 04 Jul 2023 23:58:37 GMT

Somehow after a few days of waiting, the login server is back. Then I was able to connect my Aladdin account with either ADT or Nest. Most likely just the server issue from Aladdin. I did not make any changes during the waiting.

Re: Aladdin Connect Auth fail error.

Juni — Thu, 06 Jul 2023 20:53:07 GMT

Hi folks,

coreymlh, I’m glad it’s resolved now. If you need further help, let me know.

Rchinpbg and Tnickols, I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Aladdin Connect Auth fail error.

Dan_A — Sun, 09 Jul 2023 21:03:10 GMT

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best regards,

Dan

Re: Aladdin Connect Auth fail error.

Rchinpbg — Sun, 09 Jul 2023 23:50:24 GMT

Still have no answer to my failure

Re: Aladdin Connect Auth fail error.

Rchinpbg — Sun, 09 Jul 2023 23:53:51 GMT

app.apps.st1.gdocntl.net says. Error Auth fail

Re: Aladdin Connect Auth fail error.

Dan_A — Sun, 13 Aug 2023 22:20:01 GMT

Hello Rchinpbg,

Apologies for the delay! For confirmation, is the error message that you provided from your Google Home app or from Aladdin Connect itself? Have you had the chance to reach out to them to gain more information and troubleshooting steps? Google Home and Nest devices rely heavily on the functions and features of third-party devices, accounts, apps, and portals.

Keep us posted.

Kind regards,

Dan

Re: Aladdin Connect Auth fail error.

NITOPR11 — Wed, 30 Aug 2023 02:19:09 GMT

How did you change your pin #?

Re: Aladdin Connect Auth fail error.

JZ02 — Tue, 14 Nov 2023 22:02:49 GMT

I have actually seen the same error for over a year trying to link my account to Google Home. I haven't had any issues with the Genie Connect app itself, or with linking other services to Google Home. There's something about this specific link that is significantly broken and has been for a long time. Same exact authentication failure every time.

Re: Aladdin Connect Auth fail error.

Rchinpbg — Wed, 15 Nov 2023 02:54:23 GMT

Yes cannot get it to authenticate with Google assistant. I can use android Bixby and have voice commands with that. Authentication works with that app. I have tried a few other apps online and many come up with that exact error as google. I am sure the problem is with the aladdin server. Talked to them got nowhere.